We are shipping orders, but can not guarantee delivery will occur prior to Christmas. We strongly recommend that you select EXPRESS POST during checkout (offered for orders under 5kg) to give your parcel the best possible chance of delivery prior to December 25th

Frequently Asked Questions

FREE postage Australia wide for all regular post orders with a goods total of $100 or more.  A flat $8.95 postage charge applies to orders under $100.00.  (For New Zealand postage rates and express post rates, please refer to our Delivery Guide).

Yes. Express post is available during checkout for Australian orders under 5kg. Refer to our Delivery Guide for full details.

Sorry no. Send A Toy is an e-retail store, we do not currently offer a local pick-up service.

Yes. Phone orders can be placed during our regular business hours. We do request that you email or text confirmation of your delivery address following submission of your phone order.

Send A Toy is a retail only business. We do not offer trade pricing or sell our products in  bulk discounted quantities.

YES. All items listed on our website are held in stock at Send A Toy. On rare occasions an inventory error may be encountered. In this instance we will contact you as soon as possible and offer a refund or back-order, whichever you prefer. (A back-order will only be offered if the out of stock product has an established re-stock date).

NO. You can make a purchase as a 'guest' user and we won't create an account for you. However, we have designed our site to give registered customers a simpler checkout process by remembering their details, as well as other features including access to previous order history and address book.

Absolutely!

We currently only ship to  Australian and New Zealand  postcodes. (A maximum parcel weight of  2.5kg applies for New Zealand deliveries).

Absolutely! We gladly accept orders from international destinations for delivery within Australia and New Zealand (a maximum parcel weight of  2.5kg applies for New Zealand deliveries).

Visa, Mastercard, AMEX, PayPal, ApplePay and zipPay

Your personal information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the 'https' in our URL address during checkout . The 's' indicates you are in a secure area employing SSL. Your browser may also give you a message or icon to confirm that you are in a secure area.

Your order will leave Send A Toy within  24 hours, excluding weekends and public holidays. Once dispatched the timing of delivery will vary depending on your location, however, as a general guide most orders arrive within 2 - 5 business days.

(Express post orders placed by 11:00am  (ACDT) are dispatched same day for a next business day delivery within the express post network).

Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.

Your parcel will leave Send A Toy via Australia Post Eparcel with online tracking and signature on delivery. (Occasionally express post items will be sent using an Australia Post Express Bag with tracking but no signature on delivery).

You can shop online with Send A Toy 24/7.   Our office operating hours can be viewed via the Contact Us page of our website.

We have teamed up with zipPay to offer you a shop now pay later purchase option. ZipPay is a simple and secure payment option, that lets you shop today and pay for your purchase later. ZipPay is interest free always and offers full payment flexibility. More info >>

Established in 2005, Send A Toy is now one of Australia's longest running online toy stores. Rather than constantly chasing our tail in an attempt to price match unsustainable prices offered by gone tomorrow competitors, we instead focus our energies on sourcing quality products, providing honest and reliable customer service, prompt dispatch and affordable flat rate shipping. For this reason we do not price match.

Established in 2005, Send A Toy is now one of Australia's longest running online toy stores. Rather than constantly chasing our tail in an attempt to price match unsustainable prices offered by gone tomorrow competitors, we instead focus our energies on sourcing quality products, providing honest and reliable customer service, prompt dispatch and affordable flat rate shipping. For this reason we do not price match.

Send A Toy is a retail only business. We do not offer trade pricing or sell our products in  bulk discounted quantities.

Send A Toy opened its virtual shelves in April 2005 and is now one of Australia's longest running online toy stores.

Delivery Guide

CLICK HERE to view Christmas delivery order deadlines 

HOW MUCH IS DELIVERY?

FREE Australia wide delivery applies to all orders with a goods value of $100 or more. (Includes signature delivery and a traceable consignment number).

A flat $8.95 delivery charge applies to all Australian orders under $100. (This charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 4kg. A flat $13.95 charge applies for this service. (If your order exceeds 4kg, express post will not be offered as a delivery option during checkout).

*Next business day delivery applies to express post orders placed before 11:00 am ACDT.  Express orders placed after 11:00am OR express orders being sent to a destination outside of the Australia Post express network usually take more than 1 business day to arrive.


WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?

Only one delivery attempt will be made for ALL shipping. If no one is in attendance at the time of delivery, your parcel will be taken back to your local post office for safe-keeping and collection. Any request for Authority to Leave without a signature will be at your own risk. In the event an authority to leave parcel is lost, missing or stolen, Send A Toy will not provide compensation.

IMPORTANT NOTE:  An Authority to Leave instruction can only be applied by following the "Leave in a  Safe Place" link in your parcel tracking email (sent to you by Australia Post once your parcel has left Send A Toy). Requests asking  Send A Toy to add an authority to leave instruction on your behalf will be ignored.

WILL THE DELIVERY DRIVER PHONE AHEAD OF DELIVERY?
Sorry, no. Send A Toy parcels are transited through the Australia Post Eparcel system and we are not able to request that drivers phone ahead of delivery. However, during checkout you will be given the option of linking a mobile phone number to your order to receive parcel tracking updates. If you opt to include your mobile number, you will receive an impending parcel delivery notification via SMS text.

IMPORTANT NOTE: Instructions left for Send A Toy requesting that we phone you just prior to delivery will be ignored.


CAN MY PARCEL BE DELIVERED TO A PO BOX?

Yes.

HOW LONG WILL DELIVERY TAKE?

(Christmas 2018 order deadlines can be viewed HERE )

Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, refer below for further details. (Express post orders placed before 11:00am ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

Our delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience. 

Please allow extra time for processing and delivery at peak Christmas times and extreme weather events.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 6 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Australian orders with a packed weight not exceeding 5 kilograms are eligible for express post. The charge for this service is a flat $13.95.

NOTE: if your order exceeds 5kg express post will not be offered as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 11:00am (ACDT) will arrive within 1 business day following order placement, excluding South Australian public holidays. (This delivery standard applies to postcodes within the Australia Post express network. Express orders placed after 11:00am ACDT, or sent to postcodes outside of the express network will usually take longer than 1 business day to arrive).

Disclaimer: occasionally delivery delays may occur as a result of our carrier, which we have no control over. In this instance a refund will be provided for the express delivery surcharge only (i.e. the difference between express and standard post). Send A Toy will not be held liable for or provide further compensation for any delivery delays incurred.  Delays resulting from an incomplete or incorrect address submitted with your order will not be compensated. Delays resulting from extreme weather events will not be compensated.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.
However, we do offer a next business day delivery service. This is applicable to Express Post orders placed before 11:00 am on a business day. (Delivery postcode must be within the express post network for a next business day delivery).

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy immediately. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

If your parcel is accepted at the incorrect address and not returned to Send A Toy, it can not be retrieved by Send A Toy or Australia Post.  Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand only

A maximum packed weight of 2.5kg apples to New Zealand orders. If your order exceeds 2.5kg, the New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $14.95 (estimated 6 - 10 business days)
New Zealand  500g - 1 kg: $18.95 (estimated 6 - 10 business days)
New Zealand  1.01 kg - 1.5 kg: $24.95 (estimated 6 - 10 business days)
New Zealand  1.51 kg - 2.5 kg: $29.95 (estimated 6 - 10 business days)

(Please note: New Zealand parcels are sent via registered international post with signature on delivery. End to end parcel tracking is not available on New Zealand consignments).

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES?

Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU DELIVER ON SATURDAY'S?

Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.