F.A.Q

Please contact us immediately if you need to modify a submitted order. Changes can not be made if your order has been processed.

Visa, Mastercard, AMEX, PayPal, Apple Pay, Gpay, Shop Pay, Union Pay

If you are located overseas and wish to send a gift to a child in Australia, we would love to help. Our online checkout system accepts international Visa and MasterCard's, PayPal is also offered as a payment method.

All prices quoted on our website are in Australian Dollars (AUD) and are GST inclusive.

Our delivery charge is a flat $9.95 AUD to any address in Australia. Orders with a goods value of $149.00 AUD or more ship free.

We regret that, due to the risks and costs associated with international freight, we do not ship outside of Australia.

Sorry, no.

If you received a wrong item or a faulty product, please accept our apologies for our error. Please get in touch with us via email at sendatoy@optusnet.com.au as soon as possible so that we can assist you.

Please examine your order upon receipt and notify us of any problems or faults within 30-days of purchase to be eligible for a replacement or refund.

As per our store policy, returning faulty items (at our expense) is necessary for a replacement or refund.

No. You can use only one discount code per order.

You can, however, still receive free shipping when using a discount code if your order total is over our free-shipping threshold after applying the discount code.

Yes! You can add gift wrap and a gift message via each product page and we'll ship directly to the recipient. When you send a gift with Send a Toy, you can relax knowing that receipts and will not be included.

Yes. Gift messages can be added to your order (free of charge) via each product page. Your message will be printed on a gift packing slip and included with the parcel.

Alternatively, we offer a range of gift cards that can be purchased.

Check out our blog for Gift Guides or filter by age, price, developmental benefits and interest in our collections.

Yes, we automatically include a gift receipt without pricing when the billing and shipping details are different on an order.

Change of mind returns are accepted within 30-days of order placement.

Change of mind returns

Our refund policy for change of mind returns last strictly 30 days from order arrival. Change of mind returns are not accepted after 30 days.

Proof of purchase

To complete your return, we require proof of purchase. Please contact us if you require assistance in locating your proof of purchase details.

Return postage costs

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit.

Change of mind returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error

• Product retail tags have been removed

• The return is initiated more than 30 days after order receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Proof of purchased from Send A Toy cannot be provided

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Refunds for change of mind returns

Returns are inspected upon arrival to ensure they meet our return criteria. Refunds are processed within 3 - 5 business days to the original payment method. You will be notified of your refund via email.  Postage charges, used gift cards, and gift vouchers are non-refundable.

Posting your change of mind return

Returns meeting our criteria should be mailed to:

Send A Toy
PO Box 2043
Magill North SA 5072

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage. Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

Lost change of mind returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

(For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodgment receipt (proof of postage) to be eligible for a refund if the return parcel is lost in transit. Lodgment receipts can be requested when lodging your Reply-Paid parcel at the post office).

Return shipping costs

You will be responsible for paying all shipping costs in relation to the return (unless the item is being returned due to a fault, defect or stock picking error). 

(For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodgment receipt (proof of postage) to be eligible for a refund in the event the parcel is lost in transit. Lodgment receipts can be requested when lodging your Reply-Paid Return parcel at the post office).

Sale item returns

Only full priced items can be returned.

Items purchased while on sale or clearance cannot be returned unless they are faulty or not as described.

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Faulty item returns

For a faulty item return (and it will need to be returned) please contact us as soon as possible to obtain our free postage return address.

We will require satisfactory proof of purchase before providing a faulty item remedy under the Australian Consumer Law.

The returned item will be inspected. Once it has been confirmed as faulty, we will issue a suitable form of redress (repair, replacement or refund), in accordance with Australian Consumer Law.

If the fault presented is deemed to be a non-manufacturing fault (i.e. due to accidental damage, abnormal use, incorrect use or misuse by you) then we are unable to offer you a repair, replacement, credit or refund. In this instance you will be responsible for postage charges if you would like us to return the item to you.

Faulty sale item returns

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Where a faulty item is damaged through misuse, abnormal use or accidental damage caused by you, Send A Toy will not provide a refund, exchange, credit or repair.

Incorrect item returns

We make every effort to ensure that correct items are shipped to you, however, occasionally a stock picking error or website product description error may occur. If you receive an incorrect product, please contact us as soon as possible to initiate the product exchange process.

Where an incorrect product has been supplied, Send A Toy will be responsible for the return postage charges (you will be issued with a postage paid address) and subsequent postage charges to supply the correct item.

Gift returns

For items received as a gift we will issue a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

To complete your gift return we require proof that the item was purchased from Send A Toy. Please contact Send A Toy if you require assistance in locating the purchaser's purchase details.

Gift return postage costs

You will be responsible for all associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit.

Gift returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition

• The item is damaged or missing parts for reasons not due to our error.

• Product retail tags have been removed

• The return is initiated more than 30 days after receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Posting gift returns

Gift returns that meet our return criteria should be mailed to:

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage. Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

Missing gift returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

Gift return refunds

We do not offer refunds for gift returns.  Instead, you will be issued a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

Exchanges

We only offer exchanges (as opposed to a refund or store credit) for defective items. If you receive a defective product, please contact Send A Toy during our business hours to initiate the exchange.

If you wish to exchange an item for a different item, this is considered to be a change of mind return and our standard Change of Mind Return policy applies. (Once you receive your change of mind refund, you are welcome to place a new order via our website).

 

Products received as a gift can be returned for a store credit (not a refund) within 30-days of receipt.

To be eligible for a store credit the product must be in its original purchase condition i.e. unopened, unused, with tags still attached, and packaging in its original condition.

If the gift was purchased while on final SALE it cannot be returned, refunded, exchanged or credited.

Change of mind returns

Our refund policy for change of mind returns last strictly 30 days from order arrival. Change of mind returns are not accepted after 30 days.

Proof of purchase

To complete your return, we require proof of purchase. Please contact us if you require assistance in locating your proof of purchase details.

Return postage costs

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit.

Change of mind returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error

• Product retail tags have been removed

• The return is initiated more than 30 days after order receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Proof of purchased from Send A Toy cannot be provided

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Refunds for change of mind returns

Returns are inspected upon arrival to ensure they meet our return criteria. Refunds are processed within 3 - 5 business days to the original payment method. You will be notified of your refund via email.  Postage charges, used gift cards, and gift vouchers are non-refundable.

Posting your change of mind return

Returns meeting our criteria should be mailed to:

Send A Toy
PO Box 2043
Magill North SA 5072

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage. Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

Lost change of mind returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

(For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodgment receipt (proof of postage) to be eligible for a refund if the return parcel is lost in transit. Lodgment receipts can be requested when lodging your Reply-Paid parcel at the post office).

Return shipping costs

You will be responsible for paying all shipping costs in relation to the return (unless the item is being returned due to a fault, defect or stock picking error). 

(For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodgment receipt (proof of postage) to be eligible for a refund in the event the parcel is lost in transit. Lodgment receipts can be requested when lodging your Reply-Paid Return parcel at the post office).

Sale item returns

Only full priced items can be returned.

Items purchased while on sale or clearance cannot be returned unless they are faulty or not as described.

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Faulty item returns

For a faulty item return (and it will need to be returned) please contact us as soon as possible to obtain our free postage return address.

We will require satisfactory proof of purchase before providing a faulty item remedy under the Australian Consumer Law.

The returned item will be inspected. Once it has been confirmed as faulty, we will issue a suitable form of redress (repair, replacement or refund), in accordance with Australian Consumer Law.

If the fault presented is deemed to be a non-manufacturing fault (i.e. due to accidental damage, abnormal use, incorrect use or misuse by you) then we are unable to offer you a repair, replacement, credit or refund. In this instance you will be responsible for postage charges if you would like us to return the item to you.

Faulty sale item returns

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Where a faulty item is damaged through misuse, abnormal use or accidental damage caused by you, Send A Toy will not provide a refund, exchange, credit or repair.

Incorrect item returns

We make every effort to ensure that correct items are shipped to you, however, occasionally a stock picking error or website product description error may occur. If you receive an incorrect product, please contact us as soon as possible to initiate the product exchange process.

Where an incorrect product has been supplied, Send A Toy will be responsible for the return postage charges (you will be issued with a postage paid address) and subsequent postage charges to supply the correct item.

Gift returns

For items received as a gift we will issue a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

To complete your gift return we require proof that the item was purchased from Send A Toy. Please contact Send A Toy if you require assistance in locating the purchaser's purchase details.

Gift return postage costs

You will be responsible for all associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit.

Gift returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition

• The item is damaged or missing parts for reasons not due to our error.

• Product retail tags have been removed

• The return is initiated more than 30 days after receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Posting gift returns

Gift returns that meet our return criteria should be mailed to:

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage. Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

Missing gift returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

Gift return refunds

We do not offer refunds for gift returns.  Instead, you will be issued a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

Exchanges

We only offer exchanges (as opposed to a refund or store credit) for defective items. If you receive a defective product, please contact Send A Toy during our business hours to initiate the exchange.

If you wish to exchange an item for a different item, this is considered to be a change of mind return and our standard Change of Mind Return policy applies. (Once you receive your change of mind refund, you are welcome to place a new order via our website).

 

Sale items are strictly non-returnable or exchangeable. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange or return the item.

Sale items are strictly non-exchangeable and non-returnable. Please note that if you are buying a sale item as a gift, the recipient will not be permitted to exchange the item.

If you received a wrong item or a faulty product, please accept our apologies for our error. Please get in touch with us via email at sendatoy@optusnet.com.au as soon as possible so that we can assist you.

Please examine your order upon receipt and notify us of any problems or faults within 30-days of purchase to be eligible for a replacement or refund.

As per our store policy, returning faulty items (at our expense) is necessary for a replacement or refund.

• Orders with a goods total above $149.00 AUD receive free Australia-wide shipping.
• $9.95 AUD applies to all other orders.
• Express shipping is available for a flat rate of $15.95 AUD up to 4kg. For orders over 4kg an express shipping rate can be calculated in checkout.

All shipping rates include signature on delivery and parcel transit insurance.

Sorry, no. Send A Toy is an e-commerce business and we do not provide a local pick up or click and collect service at this time.

We do not ship outside of Australia.

We do accept international orders for delivery within Australia.

Once your order leaves Send A Toy you will be sent a tracking link via email and/or text message. You will also be sent a link to the tracking website.

Yes! Express shipping can be selected in checkout. The cost is a flat $15.95 AUD for parcels up to 4kg.

For heavier parcels an express shipping rate can be calculated in checkout.

Please proceed through normal checkout on our website. When our 'Shipping Method' options are displayed, select Express Post.

(If EXPRESS is not displayed as a shipping option, this indicates that your order exceeds the maximum weight permitted for our express service).

We ship all parcels via the Australia Posts E-Parcel system.

Yes. We can ship to any postal address in Australia, including Post Office (PO) Boxes.

Typically, our parcels are not delivered on weekends and a weekend delivery cannot be requested.

During peak periods such as Christmas Australia Post may deliver on weekends in some metro areas.

Your parcel will be taken to your local post agent for safe keeping and collection, unless you applied an ATL (Authority to Leave).

Our gift-wrapping service is provided free of charge. Optional greeting cards can be purchased when applying gift wrap to your order,

Complimentary gift wrapping is available on all products except clearance items and certain large or awkward shapes.

Greeting cards

Gift messages added to your order will be printed on a gift packing slip and included with the parcel. Alternatively, you can buy a gift tag or card (via each product pages after selecting the gift wrap option).

Price information

When you send a gift with Send A Toy you can relax knowing that receipts and price information will not be included.

Wrap options

Toffee Petite flowers, Toffee Gingham or Toffee Cottontail Bunny. (We also offer seasonal wraps).

Yes. Gift messages can be added to your order (free of charge) via each product page. Your message will be printed on a gift packing slip and included with the parcel.

Alternatively, we offer a range of gift cards that can be purchased.

Yes. When you send a gift with Send A Toy you can relax knowing that receipts and price information will not be included.

Absolutely! Our gift wrapping and gift message service is entirely optional.

Adelaide, South Australia. We ship orders Australia wide.

No. Send A Toy is an e-retail business. We do not have a bricks and mortar outlet that you visit.

Our virtual shelves opened in April 2005. We are now one of Australia’s longest running e-retail toy shops.

Yes. Send A Toy is a family run, Australian owned and operated business.

ABN: 66136052306

Our website is open for orders 24/7.

Our office is staffed 9:30 am to 4:00pm Monday to Friday.

No. Send a Toy is a retail business and we do not offer any of our products at wholesale or bulk discount prices.

Yes. Send A Toy is an authorised retailer of Jellycat plush toys in Australia, having been one of the first Australian businesses to retail Jellycat online. All Jellycat products sold by us are 100% genuine.

The height of a Jellycat Is usually measured by laying it flat and measuring from the top of the head to the bottom of the feet (ears excluded). Width is measured across the widest part of the body. For sitting height, measure from the top of the head (excluding ears) to the base of the Soft toy. Tails are usually (but not always) excluded from measurements.

Jellycat products are designed in the UK and manufactured in multiple countries, primarily Vietnam, Cambodia and Indonesia.