Frequently Asked Questions

How much is delivery?
FREE postage Australia wide for all regular post orders with a goods total of $100 or more.  A flat $8.95 postage charge applies to orders under $100.00.  (For New Zealand postage rates and express post rates, please refer to our Delivery Guide).

Can I pick-up my order?
Send A Toy is an e-retail store, we do not currently offer a local pick-up service.

Do you offer an express post service?
Yes. Express post is available during checkout for orders under 5kg. Please refer to our Delivery Guide for further details.

Do you accept phone orders?
Yes. Phone orders can be placed during our regular business hours. We do request that you email or text confirmation of your delivery address following submission for your phone order.

Do I need to create an account to make a purchase?
No. You can make a purchase as a 'guest' user and we won't create an account for you. However, we have designed our site to give registered customers a simpler checkout process by remembering their details, as well as other features including access to previous order history and address book.

My order is not a gift, I am just shopping for myself - can I still place an order?
Absolutely!

Do you ship internationally?
We currently only ship to  Australian and New Zealand  postcodes. (A maximum parcel weight of  2kg applies for New Zealand deliveries).

I live overseas, can I make a purchase through your website for delivery within Australia?
Absolutely! We gladly accept orders from international destinations for delivery within Australia and New Zealand (a maximum parcel weight of  2kg applies for New Zealand deliveries).

What payment methods do you accept?
Visa, Mastercard, AMEX, PayPal and Applepay

Is your site secure to enter my credit card details?
Your personal information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the 'https' in our URL address during checkout . The 's' indicates you are in a secure area employing SSL. Your browser may also give you a message or icon to confirm that you are in a secure area.

How long will my order take to arrive?
Your order will leave Send A Toy within  24 hours, excluding weekends and public holidays. Once dispatched the timing of delivery will vary depending on your location, however, as a general guide most orders arrive within 2 - 5 business days.

(Express post orders placed by 12:00pm  (ACDT) are dispatched same day for a next business day delivery within the express post network).

What freight service do you use?
Your parcel will leave Send A Toy via Australia Post Eparcel with online tracking and signature on delivery.

(Occasionally express post items will be sent using an Australia Post Express Bag with tracking but no signature on delivery).

What are your trading hours?
You can shop online with Send A Toy 24/7.   Our office operating hours can be viewed via the Contact Us page of our website.

Do you offer a lay-by service?
Sorry, no.

Do you offer a local pick-up service?
Sorry, no.

Do you price match other online websites?
Established in 2005, Send A Toy is now one of Australia's longest running online toy stores. Rather than constantly chasing our tail in an attempt to price match unsustainable prices offered by gone tomorrow competitors, we instead focus our energies on sourcing quality products, providing honest and reliable customer service, prompt dispatch and affordable flat rate shipping. For this reason we do not price match.

Do you offer wholesale or trade pricing?
Send A Toy is a retail only business. We do not offer trade pricing or sell our products in  bulk discounted quantities.

How long have you been operating?
Send A Toy opened its virtual shelves in April 2005 and is now one of Australia's longest running online toy stores.

 

Delivery Guide

HOW MUCH IS DELIVERY?

FREE standard Australia wide delivery for orders with a goods value of $100.00 or more.

A flat $8.95 delivery charge applies to all orders under $100 (this charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 3kg . A flat $13.95 charge applies for this service. (If your order exceeds 3kg, express post will not be offered as a delivery option during checkout).

*Applies to express post orders placed before 12:00 pm (ACDT). Destinations outside of the express network will usually take more than 1 business day to arrive.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
A signature is required at the time of delivery, therefore your parcel will be taken back to your local post office for safe-keeping and collection. A parcel will only be left at a premises unattended if specifically requested at the time of order placement, in this instance Send A Toy will not provide a refund or compensation in the event the parcel is lost, missing or stolen.


CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.

HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, please refer to the table below for further details. (Express post orders placed before 12:00pm ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

The following delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience.  Please allow extra time for processing and delivery at peak Christmas times.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 4 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Express Post is available for Australian orders with a packed weight not exceeding 3 kilograms. The  charge for this service is a flat $13.95.

NOTE: if your order exceeds 3kg express post will not be displayed as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement (excluding weekends and Public Holidays). This assumes that your delivery postcode is within the Australia Post express network. Express post orders sent to postcodes outside of the express network may take longer than 1 business day to arrive.

Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances a refund will be provided for the express delivery charge only. Send A Toy will not be held liable or provide further compensation for any delays incurred.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy as soon as possible. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

Unfortunately if your parcel is accepted at the incorrect address and not returned to Send A Toy it can not be retrieved by Send A Toy or Australia Post.  In this instance Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand* only

*A maximum packed weight of 6kg apples to New Zealand orders. If your order exceeds 6KG then our New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $10.95 (4 - 10 business days)
New Zealand  500g - 2 kg: $13.95 (4 - 10 business days)
New Zealand  2.01 kg - 3 kg: $15.95 (4 - 10 business days)
New Zealand  3.01 kg - 4 kg: $19.95 (4 - 10 business days)
New Zealand  4.01 kg - 5 kg: $24.95 (4 - 10 business days)
New Zealand 5.01 kg - 6.0 kg: $29.95 (4 - 10 business days)

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES ?
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.