Shipping & Delivery

Our shipping charges

    FREE standard shipping applies to all orders with a goods total of $129+

    Standard shipping: flat $9.95 

    Express Shipping:  $15.95 (up to 4 kilograms)

    Express shipping over 4 kilograms (calculated in checkout)

    Parcel Transit Insurance

    Automatically included free of charge with every order.

    Delivery Standards

          The following delivery standards apply from the time your parcel leaves Send A Toy. We do not post orders on weekends or public holidays.

                  Standard Post

                  Location

                  Most arrive within

                  Allow up to

                  Adelaide 1 business day 2 business days
                  SA  (outside Adelaide) 2 business days 4 business days
                  Melbourne 2 business days 4 business days
                  VIC (non metro) 3 business days 5 business days
                  Sydney 3 business days 5 business days
                  NSW (non metro) 4 business days 6 business days
                  ACT 3 business days 6 business days
                  Brisbane 3 business days 6 business days
                  Gold Coast 3 business days 6 business days
                  QLD (non metro) 5 business days 7 business days
                  Perth (inner city) 4 business days 6 business days
                  Perth metro 5 business days 7 business days
                  WA (non metro) 6 business days 10 business days
                  TAS 4 business days 8 business days
                  NT 8 business days 12 business days

                   Express Posts

                      The following express delivery standards apply from the time your parcel leaves Send A Toy. Express orders placed by 9:30 am (ACST / ACDT) will ship the same business day. Express orders placed after 9:30 am (ACST / ACDT)  usually ship next business day.

                        Location

                        Most arrive within

                        Allow up to

                        Adelaide 1 business day 2 business days
                        SA  (outside Adelaide) 2 business days 3 business days
                        Melbourne 1 business days 3 business days
                        VIC (non metro) 2 business days 3 business days
                        Sydney 2 business days 3 business days
                        NSW (non metro) 2 business days 4 business days
                        ACT 2 business days 3 business days
                        Brisbane 2 business days 3 business days
                        Gold Coast 2 business days 3 business days
                        QLD (non metro) 3 business days 4 business days
                        Perth (inner city) 2 business days 3 business days
                        Perth metro 2 business days 4 business days
                        WA (non metro) 3 business days 4 business days
                        TAS 2 business days 4 business days
                        NT 4 business days Insufficient data

                         

                        Disclaimers✨

                              • Orders are not posted or delivered on weekends or public holidays.
                              • During extreme weather or fire events delivery delays may occur.
                              • During COVID-19  restrictions delivery delays may occur.
                              • Occasionally delivery delays occur as a result of our carrier, such delays are outside of our control. Send A Toy will not be held liable for nor provide compensation for any such delivery delays incurred.

                                  Same day delivery

                                        We do not offer a same day delivery service at this time. Most parcels sent express will arrive within 1 - 2 business days following dispatch or 2 - 5 business days for destinations outside of the express network.

                                        Read  full terms and conditions of our express delivery service here

                                          Unattended property

                                                • One delivery attempt will be made for all shipping.
                                                • Your parcel will be taken to your LPO for safe keeping and collection within 14 days (if your property is unattended and you have not initiated an ATL instruction).
                                                • You will have 14 days to collect your parcel from your LPO.
                                                • Uncollected parcels will usually be returned to Send A Toy.
                                                • A $12.95 re-delivery fee will apply to have your order re-shipped to the same or revised address.

                                                  Failure to collect within 14 days

                                                        If your unclaimed parcel is returned to Send A Toy you can request re-delivery for a $12.95 charge or opt for a refund (minus our out of pocket postage costs).

                                                          Authority to leave instructions (ATL)

                                                              Our parcels require a signature on delivery, unless precluded by COVID restrictions.You can override this instruction with an ATL, at you own risk. To apply an ATL instruction - follow the "leave in a safe place" link that is included in your parcel tracking email or pending delivery text (sent by Australia Post parcel is in transit). Please note:

                                                              • An ATL instruction can only be applied by you. 
                                                              • Send A Toy staff can not apply an ATL instruction on your behalf.
                                                              • If you apply an ATL instruction it will be at your own risk.
                                                              • If your ATL parcel is lost /stolen/damaged following delivery, a refund or other form compensation will not be issued.

                                                                    Phone ahead of delivery

                                                                      Drivers cannot be instructed to call before delivery, but you can link your mobile number at checkout for SMS updates on parcel tracking and delivery notifications.

                                                                        PO Box delivery addresses

                                                                          We can deliver to any postal address in Australia, including PO boxes.

                                                                            Provision of wrong delivery address

                                                                              If you submitted and incorrect delivery address with your order, please contact Send A Toy immediately.
                                                                                    • If your parcel has already been manifested, we can not modify the delivery address.
                                                                                    • If your incorrectly address parcel arrives back at Send A Toy, we can arrange to have it re-sent to a revised address.
                                                                                    • A $12.95 re-delivery fee will apply to re-ship your parcel.
                                                                                    • If your parcel is accepted at the incorrect address, it can not be retrieved by Send A Toy or Australia Post.
                                                                                    • Send A Toy will not provide a refund/compensation for goods that are lost/stolen/damaged due to an incorrect address.

                                                                                    Adelaide local pick-up service

                                                                                      We do not offer a click and collect or local pick-up service at this time.

                                                                                        International shipping

                                                                                          Due to the risks and costs associated with international freight, we do not ship outside of Australia. However, we gladly accept orders from international customers for delivery within Australia.

                                                                                            Sending multiple gifts to different addresses

                                                                                              Please place separate orders online.

                                                                                                Saturday / weekend deliveries

                                                                                                  Typically our parcel's are not delivered on Saturday's and a Saturday (or Sunday) delivery can not be requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.
                                                                                                    Free delivery on orders $129+