Shipping & Delivery

FREE standard shipping applies to all orders with a goods total of $129+

Standard shipping: flat $9.95 

Express Shipping:  $15.95 (up to 4 kilograms)

Express shipping over 4 kilograms (calculated in checkout)

Parcel Transit Insurance

Automatically included free of charge with every order.

Delivery Standards

The following delivery standards apply from the time your parcel leaves Send A Toy. Orders are dispatched within 24 hours, excluding weekends & public holidays. 

Standard Post

Location	Most arrive within	Allow up to
Adelaide	1 business day	2 business days
SA (outside Adelaide)	2 business days	4 business days
Melbourne	2 business days	4 business days
VIC (non-metro)	3 business days	5 business days
Sydney	3 business days	5 business days
NSW (non-metro)	4 business days	6 business days
ACT	3 business days	6 business days
Brisbane	3 business days	6 business days
Gold Coast	3 business days	6 business days
QLD (non metro)	5 business days	7 business days
Perth (inner city)	4 business days	6 business days
Perth metro	5 business days	7 business days
WA (non metro)	6 business days	10 business days
TAS	4 business days	8 business days
NT	8 business days	12 business days

 Express Posts

The following express delivery standards apply from the time your parcel leaves Send A Toy. Orders are dispatched within 24 hours, excluding weekends and public holidays.

Location	Most arrive within	Allow up to
Adelaide	1 business day	2 business days
SA (outside Adelaide)	2 business days	3 business days
Melbourne	1 business days	3 business days
VIC (non-metro)	2 business days	3 business days
Sydney	2 business days	3 business days
NSW (non-metro)	2 business days	4 business days
ACT	2 business days	3 business days
Brisbane	2 business days	3 business days
Gold Coast	2 business days	3 business days
QLD (non-metro)	3 business days	4 business days
Perth (inner city)	2 business days	3 business days
Perth metro	2 business days	4 business days
WA (non-metro)	3 business days	4 business days
TAS	2 business days	4 business days
NT	4 business days	Insufficient data

 

Disclaimers✨

• Orders are not posted or delivered on weekends or public holidays.
• During extreme weather or fire events delivery delays may occur.
• During COVID-19 restrictions delivery delays may occur.
• Occasionally delivery delays occur as a result of our carrier, such delays are outside of our control. Send A Toy will not be held liable for nor provide compensation for any such delivery delays incurred.

Same day delivery

We do not offer a same day delivery service at this time. Most parcels sent express will arrive within 1 - 2 business days following dispatch or 2 - 5 business days for destinations outside of the express network.

Read  full terms and conditions of our express delivery service here

Unattended property

• One delivery attempt will be made for all shipping.
• Your parcel will be taken to your LPO for safe keeping and collection within 10 days (if your property is unattended and you have not initiated an ATL instruction).
• You will have 10 days to collect your parcel from your LPO.
• Uncollected parcels will usually be returned to Send A Toy.
• A $12.95 re-delivery fee will apply to have your order re-shipped to the same or revised address.

Failure to collect within 10 business days

If your unclaimed parcel is returned to Send A Toy you can request re-delivery for a $12.95 charge or opt for a refund (minus our out-of-pocket postage costs).

Authority to leave instructions (ATL)

Our parcels require a signature on delivery, unless precluded by COVID restrictions. You can override this instruction with an ATL, at your own risk. To apply an ATL instruction - follow the "leave in a safe place" link that is included in your parcel tracking email or pending delivery text (sent by Australia Post parcel is in transit). Please note:

• An ATL instruction can only be applied by you. 
• Send A Toy staff can not apply an ATL instruction on your behalf.
• If you apply an ATL instruction it will be at your own risk.
• If your ATL parcel is lost /stolen/damaged following delivery, a refund or other form compensation will not be issued.

Phone ahead of delivery

Drivers cannot be instructed to call before delivery, but you can link your mobile number at checkout for SMS updates on parcel tracking and delivery notifications.

PO Box delivery addresses

We can deliver to any postal address in Australia, including PO boxes.

Provision of wrong delivery address

If you submitted and incorrect delivery address with your order, please contact Send A Toy immediately.

• If your parcel has already been manifested, we cannot modify the delivery address.
• If your incorrectly address parcel arrives back at Send A Toy, we can arrange to have it re-sent to a revised address. A $12.95 re-delivery fee will apply to re-ship your parcel.
• If your parcel is accepted at the incorrect address, it cannot be retrieved by Send A Toy or Australia Post.
• Send A Toy will not provide a refund/compensation for goods that are lost/stolen/damaged due to an incorrect address.

Adelaide local pick-up service

We do not offer a click and collect or local pick-up service at this time.

International shipping

Due to the risks and costs associated with international freight, we do not ship outside of Australia. However, we gladly accept orders from international customers for delivery within Australia.

Sending multiple gifts to different addresses

Please place separate orders online.

Saturday / weekend deliveries

Typically, our parcels are not delivered on Saturday's, and a Saturday (or Sunday) delivery cannot be requested. However, during peak periods such as Christmas Australia Post may deliver on weekends in selected metro areas.