HOW MUCH IS DELIVERY?
Free for orders with a goods total of $100 or more. A flat $8.95 delivery charge applies to orders under $100. (This charge includes a signature on delivery, parcel tracking and transit insurance).
CAN MY ORDER BE SENT EXPRESS?
Yes. Orders not exceeding 5 kg are eligible for express shipping. The charge for this service is a flat $13.95. (If your order exceeds 5 kg express shipping will not be displayed as a delivery option in checkout).
WHAT IF I AM NOT HOME FOR DELIVERY?
One delivery attempt will be made for all shipping. If no one is in attendance at the time of delivery, your parcel will be taken to your local post office for safe-keeping and collection within 14 days.
CAN I APPLY AN AUTHORITY TO LEAVE (ATL)?
All Send A Toy parcels require a signature on delivery. An authority to leave without a signature can be applied, however, it will be at your own risk. In the event an authority to leave parcel is lost, stolen or damaged after delivery, Send A Toy will not provide compensation.
Important note: An ATL instruction can only be set by following the "leave in a safe place" link that is included in your parcel tracking email or pending delivery text, sent to you by Australia Post once your parcel leaves Send A Toy. Requests for Send A Toy to add an ATL instruction on your behalf will be ignored.
WILL THE DELIVERY DRIVER PHONE AHEAD OF DELIVERY?
No. Send A Toy parcels are transited through the Australia post eparcel system and we are not able to request that drivers phone ahead of delivery. However, during checkout you will be given the option of linking a mobile number to your order to receive parcel tracking updates, including impending delivery notification via sms text.
IMPORTANT NOTE: Instructions left for Send A Toy requesting that we phone you prior to delivery will be ignored.
CAN MY PARCEL BE DELIVERED TO A PO BOX?
HOW LONG WILL DELIVERY TAKE?
The following delivery standards apply from the time your parcel leaves Send A Toy.
Please allow extra time for delivery during Christmas and extreme weather or fire events.
TRANSIT TIME (after dispatch)
|Adelaide Metro||1 - 2 business days|
|South Australia (outside Adelaide)||2 - 4 business days|
|Melbourne Metro||2 - 3 business days|
|Victoria (outside Melbourne)||3 - 5 business days|
|Sydney Metro||3 - 4 business days|
|New South Wales (outside Sydney)||4 - 5 business days|
|ACT||3 - 4 business days|
|Brisbane and Gold Coast||4 - 5 business days|
|Queensland (outside Brisbane & Gold Coast)||6 - 10 business days|
|Perth Metro||4 - 6 business days|
|Western Australia (outside Perth)||6 - 10 business days|
|Tasmania||4 - 6 business days|
|Northern Territory||6 - 10 business days|
Disclaimer: occasionally delivery delays may occur as a result of our carrier, which we have no control over. Send A Toy will not be held liable for nor provide compensation for any delivery delays incurred.
DO YOU OFFER SAME DAY DELIVERY?
No. However, we do offer a next business day delivery service. This is applicable to express orders placed before 11:00 am (Adelaide time) on a business day, and for delivery within the express post network.
I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy immediately as there is only a short window of opportunity to modify the address submitted on your order. If your parcel has already been manifested then we can not change the delivery address. In this instance your order will usually be returned to Send A Toy within 14 business days. Once your parcel arrives back at Send A Toy we can have it re-sent to a revised address. An $8.95 re-delivery fee will apply. Alternatively you can cancel your order for a refund, less the actual freight charge that we incurred to post your order. If your order qualified for free delivery, the actual freight charge that we incurred to post your order will be deduct from your refund. (Send A Toy also incurs a returned freight fee. This fee is absorbed by Send A Toy and not passed onto the customer).
Important note: If your parcel is accepted at the incorrect address and not returned to Send A Toy, unfortunately it can not be retrieved by Send A Toy or Australia Post. Send A Toy will not provide a refund or compensation for the lost goods.
I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
No. We do not offer a click and collect or local pick-up service at this time.
CAN I SHIP MY ORDER TO AN INTERNATIONAL ADDRESS?
No. Due to the risks and costs associated with international freight, we no longer ship outside of Australia. However, we gladly accept orders from international customers for delivery within Australia.
Please place separate orders online.DO YOU DELIVER ON SATURDAY'S?
Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.DO YOU USE RECYCLED PACKING MATERIALS?