Returns and Refund Policy

Change of mind returns

Our refund policy for change of mind returns last strictly 30 days from order arrival. Change of mind returns are not accepted after 30 days.

Proof of purchase

To complete your return, we require proof of purchase. Please contact us if you require assistance in locating your proof of purchase details.

Return postage costs

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit.

Change of mind returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error

• Product retail tags have been removed

• The return is initiated more than 30 days after order receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Proof of purchased from Send A Toy cannot be provided

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Refunds for change of mind returns

Returns are inspected upon arrival to ensure they meet our return criteria. Refunds are processed within 3 business days to the original payment method. You will be notified of your refund via email.  Postage charges, used gift cards, and gift vouchers are non-refundable.

Free delivery threshold

If your return lowers your order total below the free delivery threshold, $9.95 shipping will be deducted from your refund.

For free delivery orders returned in full, the actual postage charge we incurred will be deducted from your refund.

Posting your change of mind return

Returns meeting our criteria should be mailed to:

Send A Toy
PO Box 2043
Magill North SA 5072

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage. Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

Lost change of mind returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

(For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodgment receipt (proof of postage) to be eligible for a refund if the return parcel is lost in transit. Lodgment receipts can be requested when lodging your Reply-Paid parcel at the post office).

Return shipping costs

You will be responsible for paying all shipping costs in relation to the return (unless the item is being returned due to a fault, defect or stock picking error). 

(For items that are being returned using our Reply Paid Return address due to a fault or our error, you must obtain a parcel lodgement receipt (proof of postage) to be eligible for a refund in the event the parcel is lost in transit. Lodgement receipts can be requested when lodging your Reply Paid Return parcel at the post office).

Sale item returns

Only full priced items can be returned.

Items purchased while on sale or clearance cannot be returned unless they are faulty or not as described.

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Faulty item returns

For a faulty item return (and it will need to be returned) please contact us as soon as possible to obtain our free postage return address.

We will require satisfactory proof of purchase before providing a faulty item remedy under the Australian Consumer Law.

The returned item will be inspected. Once it has been confirmed as faulty, we will issue a suitable form of redress (repair, replacement or refund), in accordance with Australian Consumer Law.

If the fault presented is deemed to be a non-manufacturing fault (i.e. due to accidental damage, abnormal use, incorrect use or misuse by you) then we are unable to offer you a repair, replacement, credit or refund. In this instance you will be responsible for postage charges if you would like us to return the item to you.

Faulty sale item returns

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Where a faulty item is damaged through misuse, abnormal use or accidental damage caused by you, Send A Toy will not provide a refund, exchange, credit or repair.

Incorrect item returns

We make every effort to ensure that correct items are shipped to you, however, occasionally a stock picking error or website product description error may occur. If you receive an incorrect product, please contact us as soon as possible to initiate the product exchange process.

Where an incorrect product has been supplied, Send A Toy will be responsible for the return postage charges (you will be issued with a postage paid address) and subsequent postage charges to supply the correct item.

Gift returns

For items received as a gift we will issue a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

To complete your gift return we require proof that the item was purchased from Send A Toy. Please contact Send A Toy if you require assistance in locating the purchaser's purchase details.

Gift return postage costs

You will be responsible for all associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit.

Gift returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition

• The item is damaged or missing parts for reasons not due to our error.

• Product retail tags have been removed

• The return is initiated more than 30 days after receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Posting gift returns

Gift returns that meet our return criteria should be mailed to:

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage. Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

Missing gift returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

Gift return refunds

We do not offer refunds for gift returns.  Instead, you will be issued a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

Exchanges

We only offer exchanges (as opposed to a refund or store credit) for defective items. If you receive a defective product, please contact Send A Toy during our business hours to initiate the exchange.

If you wish to exchange an item for a different item, this is considered to be a change of mind return and our standard Change of Mind Return policy applies. (Once you receive your change of mind refund, you are welcome to place a new order via our website).