A change of mind return must be initiated within 14 days from the date your order arrived.
To complete your return we will require proof of purchase. Please contact Send A Toy if you require assistance in locating your proof of purchase details.
You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit. Change of mind returns will not be accepted where:
• The item has been used
• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error
• Product retail tags have been removed
• The return is initiated more than 14 days after order receipt
• The item was purchased while on clearance or sale
• The item was not purchased from Send A Toy
• Proof of purchased from Send A Toy can not be provided
• Gift vouchers are exempt from being returned
• Greeting cards are exempt from being returned
REFUNDS FOR CHANGE OF MIND RETURNS:
Once your return arrives back at Send A Toy it will be inspected to confirm that it meets our return criteria. A refund will then be processed to your credit card or original method of payment within 3 working days. You will be notified of the refund via an automated email.
Postage charges are not refundable.
Gift cards are not refundable if the card has been used and can not be returned to stock.
Gift vouchers are not refundable.
IMPORTANT NOTE: If your order qualified for free delivery and your return puts your order total below our free delivery threshold, our standard $9.95 shipping charge will be deducted from your refund. If your order qualified for free delivery and you are returning your entire order, the actual postage charge incurred by Send A Toy to post the item to you will be deducted from your refund (this will usually be greater than $9.95).
POSTING A CHANGE OF MIND RETURN:
Returns that meet our returns criteria can be mailed to:
Send A Toy
PO Box 2043
Magill North SA 5072
Please include a copy of your purchase documentation and ensure that the return is adequately packed to prevent damage in transit.
CHANGE OF MIND RETURN SHIPPING COST:
You will be responsible for paying shipping costs in relation to the return.
LOST CHANGE OF MIND RETURNS:
We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit a refund will not be issued. Therefore we strongly recommend that you use a traceable / receipted return postage service.