Change of Mind Returns Policy

Change of mind returns

Proof of purchase

To complete your return, we require proof of purchase. Please contact us if you require assistance in locating your proof of purchase details.

Return postage costs

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit.

Change of mind returns are not accepted when:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error

• Product retail tags have been removed

• The return is initiated more than 30 days after order receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Proof of purchased from Send A Toy cannot be provided

• Gift vouchers are exempt from being returned

• Greeting cards are exempt from being returned

Refunds for change of mind returns

Returns are inspected upon arrival to ensure they meet our return criteria. Refunds are processed within 3 business days to the original payment method. You will be notified of your refund via email.  Postage charges, used gift cards, and gift vouchers are non-refundable.

Free delivery threshold

If your return lowers your order total below the free delivery threshold, $9.95 shipping will be deducted from your refund.

For free delivery orders returned in full, the actual postage charge we incurred will be deducted from your refund.

Posting your change of mind return

Returns meeting our criteria should be mailed to:

Send A Toy
PO Box 2043
Magill North SA 5072

Please include a copy of your purchase documentation and pack the return securely to prevent transit damage.

Lost change of mind returns

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodged receipt (proof of postage) to be eligible for a refund if the return parcel is lost in transit. Receipts can be requested when lodging your Reply-Paid parcel at the post office.

Return shipping costs

You will be responsible for paying all shipping costs in relation to the return (unless the item is being returned due to a defect or stock picking error). 

For items that are being returned using our Reply Paid Return address due to a fault or our error, you must obtain a proof of postage receipt to be eligible for a refund in the event the parcel is lost in transit. Proof of postage receipts can be requested when lodging your Reply Paid parcel at the post office.