Change of mind returns are not accepted where:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error

• Product retail tags have been removed

• The return is initiated more than 30 days after order receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Proof of purchased from Send A Toy cannot be provided

• Gift vouchers are exempt from being returned

• Greeting cards and gift tags are exempt from being returned

To return a 'change of mind' product, please follow these steps:

1. Check our Change of Mind Return Exclusions list to ensure that you are eligible for change of mind return.
2. Adequately pack the return to ensure it is not damaged in transit. (Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted).
3. Include a copy of your order receipt (OR your order number and contact phone number).
4. Post the return to: Send A Toy, PO Box 2043, Magill North SA 5072

Please note:

• We do not guarantee that we will receive your return. In the event your change of mind return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.
• Returns are inspected upon arrival to ensure they meet our return criteria. Your refund will then be issued within 5 business days, to your original payment method.

You will be responsible for all associated costs of returning COM goods to us and must ensure that they are packed appropriately to avoid damage in transit.

Returns are inspected upon arrival to ensure they meet our return criteria. Refunds are processed within 5 business days to the original payment method. You will be notified of your refund via email.  Postage charges, used gift cards, and gift vouchers are non-refundable.

Free delivery threshold

If your return lowers your order total below the free delivery threshold, $9.95 shipping will be deducted from your refund.

For free delivery orders returned in full, the actual postage charge we incurred will be deducted from your refund.

Change of mind returns meeting our return criteria should be mailed to:

Send A Toy
PO Box 2043
Magill North SA 5072

Please include a copy of your purchase documentation (OR your order number and contact phone number) and pack the return securely to prevent transit damage.

Returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

We do not guarantee that we will receive your return. In the event your return is lost in transit a refund will not be provided. Therefore, we strongly recommend using a traceable Return Postage Service for peace of mind.

To initiate the return process, please follow these steps:

1. Log in to your Send A Toy account.
2. Once logged in, select the specific order for the item you wish to return, then select the REQUEST RETURN button.
3. Select 'Damaged or defective' from the 'Reason' drop-down list.
4. Select the REQUEST RETURN button to submit the request.
5. Once you've completed the submission, our CS team will get back to you within 2 business days with the REPLY PAID return label and instructions on how to proceed.

The returned item will be inspected. Once it has been confirmed as faulty, we will issue a suitable form of redress (repair, replacement or refund), in accordance with Australian Consumer Law.

If the fault presented is deemed to be a non-manufacturing fault (i.e. due to accidental damage, abnormal use, incorrect use or misuse by you) then we are unable to offer you a repair, replacement, credit or refund. In this instance you will be responsible for postage charges if you would like us to return the item to you.

Where an item is being returned due to a fault, defect or our error, Send A toy will cover the return postage costs. (in this instance please contact Send A Toy for a return approval and our Reply Paid address details).

We do not guarantee that we will receive your return. For items that are being returned using our Reply-Paid Return address due to a fault or our error, you must obtain a parcel lodgment receipt (proof of postage) to be eligible for a refund in the event your return parcel is lost in transit.

Lodgment receipts can be requested when lodging your Reply-Paid parcel at the post office.

Faulty sale items cannot be returned where the fault was clearly identified in the product description at the time of your purchase and was the reason for the price reduction.

Where a faulty sale item is further damaged through misuse, abnormal use or accidental damage caused by you, Send A Toy will not provide a refund, exchange, credit or repair.

• The item has been used

• The item or its retail packaging is not in its original condition

• The item is damaged or missing parts for reasons not due to our error.

• Product retail tags have been removed

• The return is initiated more than 30 days after receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Gift vouchers are exempt from being returned

• Greeting cards and gift tags are exempt from being returned

To complete your gift return, we require a copy of your gift receipt.

Please contact us if you require assistance in locating your gift receipt.

To return a product that you received as a gift, please follow these steps:

1. Check our GIft Return Exclusions list to ensure that you are eligible for a gift return.
2. Adequately pack the return to ensure it is not damaged in transit. (Gift returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted).
3. Include the following with your gift return:

• A copy of your gift receipt and a contact phone number. (Please reach out to us if you require assistance to locate your gift receipt).
• Your email address (we will send your credit voucher to this email).

4. Gift returns meeting our return criteria should be mailed to:

• Send A Toy
  PO Box 2043
  Magill North SA 5072

Please note:

• We do not guarantee that we will receive your return. In the event your gift return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

• Returns are inspected upon arrival to ensure they meet our return criteria. Your store credit will then be issued within 5 business days to the email address included with your return.

You will be responsible for all associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit. Gift returns that arrive at Send A Toy damaged due to inadequate packing will not be accepted.

We do not guarantee that we will receive your return. In the event your gift return is lost in transit a refund will not be provided. Therefore, we recommend using a traceable Return Postage Service for peace of mind.

We do not offer refunds for gift returns.  Instead, you will be issued a store credit in the form of an electronic gift card.

Please include (with the return) the email address that you would like to have the gift card issued to.

To initiate the return process, please follow these steps:

• Log in to your Send A Toy account.
• Once logged in, select the specific order for the item you wish to return, then select the REQUEST RETURN button.
• Select 'Received the wrong item' from the 'Reason' drop-down list.
• Select the REQUEST RETURN button to submit the request.
• Once you've completed the submission, our CS team will get back to you within 2 business days with the REPLY PAID return label and instructions on how to proceed.

Where an incorrect product has been supplied, Send A Toy will be responsible for the return postage charges and subsequent postage charges to supply the correct item.