Cancelling an Order

Order Cancellation

You may cancel any item from your order or your entire order, provided it has not already been manifested for dispatch. (Please note that the majority of orders are dispatched from Send A Toy within 12 - 24 hours of order placement. Express post orders placed before 11:00 am ACDT are dispatched same business day).

If your order has already been manifested you can return the goods once you receive them. Return postage costs will be the responsibility of the purchaser and original postage costs on your order will not be refunded.

Returned goods must be un-used and in their original condition. Product retail packaging must not be damaged and retail tags (where applicable) must still be attached.

Refunds can only be issued to the original purchasing credit card or PayPal account.

If you have further questions in regards to the cancellation of an order, please feel free to contact us during our business hours.