Order Cancellation Policy


Due to the high volume of orders and communication's we receive daily, along with our quick order processing times, you can not cancel or change your order once it has been submitted.

However, once you receive your order you are welcome to return it to Send A Toy for a refund or store credit. Please refer to our Returns & Refund Policy for further details.


If we are not able to immediately supply an item you have purchased, you will be notified as soon as possible. In this instance you have the right to cancel the item from your order or your entire order in lieu of accepting a back-order or dispatch delay for the out of stock item. Applicable refunds will be processed to your original method of payment.


If you place a pre-order for an item, you may cancel that pre-order at any time prior to the shipment date. If your pre-order has already  been shipped, it can not be cancelled. In this instance you may return the goods once you receive them. Please refer to our Returns & Refund Policy for further details.

If you have further questions in regards to the cancellation of an order, please feel free to contact us during our business hours.


In love with this store

This store has amazing boutique cute toys that you can’t really get in the usual stores. All for a great and decent price.

I ordered the toys and the very same day they were shipped.

They arrived so quickly and so beautifully wrapped!

(sourced review.com)

Send a toy your customer service is amazing. I purchased a toy which had obviously been damaged in transit. I was quite anxious as it was to come on a road trip with me interstate for a christening. I left a message on Good Friday to advise what had happened. To my amazement I got a call back on Good Friday remembering this is a public holiday from send a toy who were dispatching a new one to me immediately after Easter. Now that folks is customer service!!!!!!
Huge thanks send a toy.

(sourced review.com)

Excellent service. I ordered on Friday, and my package arrived on Monday. Reasonable prices as well.

J. Speer
(Facebook review)