Paola Reina

Delivery Guide

HOW MUCH IS DELIVERY?

FREE standard Australia wide delivery for orders with a goods value of $100.00 or more.

A flat $8.95 delivery charge applies to all orders under $100 (this charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 3kg . A flat $13.95 charge applies for this service. (If your order exceeds 3kg, express post will not be offered as a delivery option during checkout).

*Applies to express post orders placed before 12:00 pm (ACDT). Destinations outside of the express network will usually take more than 1 business day to arrive.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?

Your parcel will be taken back to your local post office for safe-keeping and collection. A parcel will only be left at a premises unattended if specifically requested at the time of order placement, in this instance Send A Toy will not provide a refund or compensation in the event the parcel is lost, missing or stolen.

CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.

HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, please refer to the table below for further details. (Express post orders placed before 12:00pm ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

The following delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience. Please allow extra time for processing and delivery at peak Christmas times.

DESTINATION	TRANSIT TIME (following dispatch)
Adelaide Metro	1 - 2 business days
South Australia (areas outside Adelaide metro)	2 - 4 business days
Melbourne Metro	2 - 3 business days
Victoria (areas outside Melbourne metro)	3 - 5 business days
Sydney Metro	3 - 4 business days
New South Wales (all areas outside Sydney metro)	4 - 6 business days
ACT	3 - 4 business days
Brisbane and Gold Coast	4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast)	6 - 10 business days
Perth Metro	4 - 6 business days
Western Australia (areas outside Perth Metro)	4 - 10 business days
Tasmania	4 - 7 business days
Northern Territory	6 - 10 business days
New Zealand	4 - 10 business days

DO YOU OFFER AN EXPRESS POST SERVICE?
Yes. Express Post is available for Australian orders with a packed weight not exceeding 3 kilograms. The charge for this service is a flat $13.95.

NOTE: if your order exceeds 3kg express post will not be displayed as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement (excluding weekends and Public Holidays). This assumes that your delivery postcode is within the Australia Post express network. Express post orders sent to postcodes outside of the express network may take longer than 1 business day to arrive.

Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances a refund will be provided for the express delivery charge only. Send A Toy will not be held liable or provide further compensation for any delays incurred.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?

Sorry, no.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?

Contact Send A Toy as soon as possible. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

Unfortunately if your parcel is accepted at the incorrect address and not returned to Send A Toy it can not be retrieved by Send A Toy or Australia Post. In this instance Send A Toy will not provide a refund or compensation for the lost goods.

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?

Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand* only

*A maximum packed weight of 2.5kg apples to New Zealand orders. If your order exceeds 2.5kg, the New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $11.95 (estimated 4 - 10 business days)

New Zealand 500g - 1 kg: $15.95 (estimated 4 - 10 business days)

New Zealand 1.01 kg - 1.5 kg: $19.95 (estimated 4 - 10 business days)

New Zealand 1.51 kg - 2.5 kg: $29.95 (estimated 4 - 10 business days)

For New Zealand parcels over 2.5kg, please contact Send A Toy for a freight quote.

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES?
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.