Privacy Policy

SEND A TOY - PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sendatoy.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

     - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you as part of the buying and selling process, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number (if provided). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you in relation to your order;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or direct marketing relating to our products or services.

Your personal information will not be used for direct marketing (for example our electronic newsletter) without your prior consent.  Consent for use of personal information for direct marketing purposes will be obtained at the time of collection.

Send A Toy will not collect personal information for direct marketing purposes secretly or in an underhanded way.

Under no circumstances will we sell your personal information to a third party.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

RE-MARKETING OR TARGETED ADVERTISING

Send A Toy does not engage in remarketing or targeted advertising techniques.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties  to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

CONSENT

How do you get my consent?
When you browse our site or provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting of your personal information and using it, as described above.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Credit card numbers are never retained.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Changes and clarifications will take effect immediately upon their posting on the site.

LINKS

When you click on URL links on our site, that link may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@sendatoy.com.au or by mail using the details provided below:

PO Box 2043, Magill North, SA, 5072, Australia

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info

Testimonials

In love with this store

This store has amazing boutique cute toys that you can’t really get in the usual stores. All for a great and decent price.

I ordered the toys and the very same day they were shipped.

They arrived so quickly and so beautifully wrapped!

(sourced review.com)

Send a toy your customer service is amazing. I purchased a toy which had obviously been damaged in transit. I was quite anxious as it was to come on a road trip with me interstate for a christening. I left a message on Good Friday to advise what had happened. To my amazement I got a call back on Good Friday remembering this is a public holiday from send a toy who were dispatching a new one to me immediately after Easter. Now that folks is customer service!!!!!!
Huge thanks send a toy.

Gail
(sourced review.com)

Excellent service. I ordered on Friday, and my package arrived on Monday. Reasonable prices as well.

J. Speer
(Facebook review)