PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you as part of the buying and selling process, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number (if provided). We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you in relation to your order;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or direct marketing relating to our products or services.
Your personal information will not be used for direct marketing (for example our electronic newsletter) without your prior consent. Consent for use of personal information for direct marketing purposes will be obtained at the time of collection.
Send A Toy will not collect personal information for direct marketing purposes secretly or in an underhanded way.
Under no circumstances will we sell your personal information to a third party.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
REMARKETING OR TARGETED ADVERTISING
Send A Toy does not engage in remarketing or targeted advertising techniques.SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
How do you get my consent?
When you browse our site or provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting of your personal information and using it, as described above.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
When you click on URL links on our site, that link may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
PO Box 2043, Magill North, SA, 5072, Australia
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info
HOW MUCH IS DELIVERY?
FREE Australia wide delivery applies to all orders with a goods value of $100 or more. (Includes signature delivery and a traceable consignment number).
A flat $8.95 delivery charge applies to all Australian orders under $100. (This charge includes signature delivery and a traceable consignment number).
Express Post next business day* delivery is available for orders under 5kg. A flat $13.95 charge applies for this service. (If your order exceeds 5kg, express post will not be offered as a delivery option during checkout).
*Next business day delivery applies to express post orders placed before 11:00 am ACDT. Express orders placed after 11:00am OR express orders being sent to a destination outside of the Australia Post express network usually take more than 1 business day to arrive.
WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
CAN MY PARCEL BE DELIVERED TO A PO BOX?
HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, refer below for further details. (Express post orders placed before 11:00am ACDT will be dispatched same business day).
Our delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience.
Please allow extra time for processing and delivery at peak Christmas times and extreme weather events.
|DESTINATION||TRANSIT TIME (following dispatch)|
|Adelaide Metro||1 - 2 business days|
|South Australia (areas outside Adelaide metro)||2 - 4 business days|
|Melbourne Metro||2 - 3 business days|
|Victoria (areas outside Melbourne metro)||3 - 5 business days|
|Sydney Metro||3 - 4 business days|
|New South Wales (all areas outside Sydney metro)||4 - 6 business days|
|ACT||3 - 4 business days|
|Brisbane and Gold Coast||4 - 6 business days|
|Queensland (areas outside Brisbane and Gold Coast)||6 - 10 business days|
|Perth Metro||4 - 6 business days|
|Western Australia (areas outside Perth Metro)||4 - 10 business days|
|Tasmania||4 - 7 business days|
|Northern Territory||6 - 10 business days|
DO YOU OFFER AN EXPRESS POST SERVICE?
Yes. Australian orders with a packed weight not exceeding 5 kilograms are eligible for express post. The charge for this service is a flat $13.95.
(If your order exceeds 5kg express post will not be offered as a freight option during checkout).
Express post orders placed before 11:00am (ACDT) will leave Send A Toy same business day (excluding South Australian public holidays). Express orders placed after 11:00am ACDT, or sent to postcodes outside of the express network will usually take longer than 1 business day to arrive).
DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Disclaimer: occasionally delivery delays may occur as a result of our carrier, which we have no control over. In this instance a refund will be provided for the express delivery surcharge only (i.e. the difference between express and standard post). Send A Toy will not be held liable for or provide further compensation for any delivery delays incurred. Delays resulting from an incomplete or incorrect address submitted with your order will not be compensated. Delays resulting from extreme weather events will not be compensated.
Sorry no. Due to the risks and costs associated with international freight, effective the 1st of February 2019 we no longer ship outside of Australia. However, we gladly accept orders from international customers, for delivery within Australia.
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.
DO YOU DELIVER ON SATURDAY'S?
Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.DO YOU USE RECYCLED PACKING MATERIALS?