Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact Send A Toy customer service using the contact detail on our website, or by mail at

Send A Toy
[Customer Service]
PO Box 2043
Magill North SA 5072
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Delivery Guide

HOW MUCH IS DELIVERY?

FREE standard Australia wide delivery for orders with a goods value of $100.00 or more.

A flat $8.95 delivery charge applies to all orders under $100 (this charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 3kg . A flat $13.95 charge applies for this service. (If your order exceeds 3kg, express post will not be offered as a delivery option during checkout).

*Applies to express post orders placed before 12:00 pm (ACDT). Destinations outside of the express network will usually take more than 1 business day to arrive.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
Your parcel will be taken back to your local post office for safe-keeping and collection. A parcel will only be left at a premises unattended if specifically requested at the time of order placement, in this instance Send A Toy will not provide a refund or compensation in the event the parcel is lost, missing or stolen.


CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.

HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, please refer to the table below for further details. (Express post orders placed before 12:00pm ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

The following delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience.  Please allow extra time for processing and delivery at peak Christmas times.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 4 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Express Post is available for Australian orders with a packed weight not exceeding 3 kilograms. The  charge for this service is a flat $13.95.

NOTE: if your order exceeds 3kg express post will not be displayed as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement (excluding weekends and Public Holidays). This assumes that your delivery postcode is within the Australia Post express network. Express post orders sent to postcodes outside of the express network may take longer than 1 business day to arrive.

Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances a refund will be provided for the express delivery charge only. Send A Toy will not be held liable or provide further compensation for any delays incurred.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy as soon as possible. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

Unfortunately if your parcel is accepted at the incorrect address and not returned to Send A Toy it can not be retrieved by Send A Toy or Australia Post.  In this instance Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand* only

*A maximum packed weight of 6kg apples to New Zealand orders. If your order exceeds 6KG then our New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $10.95 (4 - 10 business days)
New Zealand  500g - 2 kg: $13.95 (4 - 10 business days)
New Zealand  2.01 kg - 3 kg: $15.95 (4 - 10 business days)
New Zealand  3.01 kg - 4 kg: $19.95 (4 - 10 business days)
New Zealand  4.01 kg - 5 kg: $24.95 (4 - 10 business days)
New Zealand 5.01 kg - 6.0 kg: $29.95 (4 - 10 business days)

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES ?
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses. 

 

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