Cow Hammer Bench + Shape Sorter

(For Christmas 2019 delivery information click here)

HOW MUCH IS DELIVERY?

Free for orders with a goods total of $100 or more. A flat $8.95 delivery charge applies to orders under $100. (This charge includes a signature on delivery, parcel tracking and transit insurance).

CAN MY ORDER BE SENT EXPRESS?

Yes. Orders not exceeding 5 kg are eligible for express post. The charge for this service is a flat $13.95. (If your order exceeds 5kg express shipping  will not be displayed as a delivery option in checkout).

Express orders placed by 11:00am (Adelaide time) will leave Send A Toy same business day for a next business day delivery. Express orders placed after 11:00am will usually leave Send A Toy next business day for a following business day delivery.

Important note: express orders shipped to a postcode outside of the Australia Post Express Network will usually take longer than 1 business day to arrive.

WHAT IF I AM NOT HOME FOR DELIVERY?

One delivery attempt will be made for all shipping. If no one is in attendance at the time of delivery, your parcel will be taken to your local post office for safe-keeping and collection within 14 days.

CAN I APPLY AN AUTHORITY TO LEAVE (ATL)?

All Send A Toy parcels require a signature on delivery.  An authority to leave without a signature can be applied, however, it will be at your own risk. In the event an authority to leave parcel is lost, stolen or damaged after delivery, Send A Toy will not provide compensation.

Important note:  An ATL instruction can only be set by following the "leave in a safe place" link that is included in your parcel tracking email or pending delivery text, sent to you by Australia Post once your parcel leaves Send A Toy. Requests for Send A Toy to add an ATL instruction on your behalf will be ignored.

WILL THE DELIVERY DRIVER PHONE AHEAD OF DELIVERY?

No. Send A Toy parcels are transited through the Australia post eparcel system and we are not able to request that drivers phone ahead of delivery. However, during checkout you will be given the option of linking a mobile number to your order to receive parcel tracking updates, including impending delivery notification via sms text.

IMPORTANT NOTE: Instructions left for Send A Toy requesting that we phone you prior to delivery will be ignored.

CAN MY PARCEL BE DELIVERED TO A PO BOX?

Yes

HOW LONG WILL DELIVERY TAKE?

Standard shipping orders will be posted within 24 hours, excluding weekends and Public Holidays. Express orders submitted by 11:00am (Adelaide time) will be posted same business day, excluding Public Holidays. Actual delivery times vary depending on your location. Please refer to the table below for delivery estimations.

Important Note: our delivery standards apply from the time your parcel leaves Send A Toy and are based on Australia Post's guidelines and our experience. Occasionally delays may occur as a result of our carrier, which we have no control over. In this circumstance Send A Toy will not be held liable for nor provide compensation for the delay or any resulting inconvenience. 

Please allow extra time for delivery during Christmas and extreme weather events.

DO YOU OFFER SAME DAY DELIVERY?

No. However, we do offer a next business day delivery service. This is applicable to Express Post orders placed before 11:00 am (Adelaide time) on a business day. (Destinations outside of the Australia Post express network will usually take longer than 1 business day to arrive).

Disclaimer: occasionally express delivery delays may occur as a result of our carrier, which we have no control over. Send A Toy will not be held liable for or provide compensation for any delivery delays incurred.  

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?

Contact Send A Toy immediately as there is only a short window of opportunity to modify the address submitted on your order. If your parcel has already been manifested then we can not change the delivery address. In this instance your order will usually be returned to Send A Toy within 14 business days. Once your parcel arrives back at Send A Toy we can have it re-sent to a revised address. An $8.95 re-delivery fee will apply.  Alternatively you can cancel your order for a refund, less the actual freight charge that we incurred to post your order. If your order qualified for free delivery, the actual freight charge that we incurred to post your order will be deduct from your refund. (Send A Toy also incurs a returned freight fee. This fee is absorbed by Send A Toy and not passed onto the customer).

Important note: If your parcel is accepted at the incorrect address and not returned to Send A Toy, unfortunately it can not be retrieved by Send A Toy or Australia Post.  Send A Toy will not provide a refund or compensation for the lost goods.

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?

No. We do not offer a click and collect or local pick-up service at this time.

CAN I SHIP MY ORDER TO AN INTERNATIONAL ADDRESS?

No. Due to the risks and costs associated with international freight, we no longer ship outside of Australia.  However, we gladly accept orders from international customers for delivery within Australia.

Our office will continue to dispatch orders until 10:00am,  Monday the 23rd of December, however, orders submitted after the following deadlines may not arrive by Christmas eve.

EXPRESS POST DELIVERIES

Place your order no later than 11:00am ACDT - Friday 20th of December*

*Valid for express post orders shipped to a postcode within the Australia Post express network. 

(If your order exceeds 5 kilograms, express post will not be displayed as a freight option during checkout).

REGULAR POST DELIVERIES

Our office will continue to dispatch orders until 10:00am Monday the 23rd of December, however, regular post orders placed after the following cut-off dates may not arrive by Christmas eve.

Adelaide: Sunday 22nd of December 
South Australia (SA) non metro: Tuesday 17th of December
Sydney: Tuesday 17th of December
New South Wales (NSW) non metro: Sunday 15th of December
Canberra and ACT: Sunday 15th of December
Melbourne: Tuesday 17th of December
Victoria (VIC) non metro: Sunday 15th of December
Brisbane: Sunday 15th December
Gold Coast: Sunday 15th December
QLD (all areas outside Brisbane and Gold Coast): Thursday 12th of December
Northern Territory - Sunday 8th of December
Tasmania - Thursday 12th of December
Perth : Thursday 12th December
WA (areas outside Perth metro) Tuesday 10th of December
Kimberley: Thursday 5th of December

Disclaimer: occasionally delivery delays may occur as a result of our carrier, for which we have no control over. In these circumstances Send A Toy will not be held liable for, nor provide compensation for any delays incurred.

Questions? Please do not hesitate to drop us a line at hello@sendatoy.com.au

If you are sending your order as a gift, Send A Toy can gift wrap your purchase and add a gift message free of charge (excluding some large / awkward shaped items). Our quality gift wrap is gender, occasion and age neutral.  

To have your purchase gift wrapped, simply select the 'Gift Wrap This Item?' option that appears on every product page.  A gift message can also be added via the product page.

When you send a gift with Send A Toy you can relax, knowing that receipts and price information will not be included.

(Note: orders containing only soft toys may be shipped in a post bag. Please keep this in mind when using our free gift wrap service, as we do not guarantee the wrapping will be pristine when your parcel arrives).

In the interest of our environment we kindly request that you do not select gift wrapping if you intend unwrapping and peeking before giving :)