For items received as a gift we will issue a store credit  in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

You will be responsible for associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit.


• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error.

• Product tags have been removed

• The returned is initiated more than 14 days after receipt of the gift

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

PLEASE NOTE: to complete your gift return we will require proof that the item was purchased from Send A Toy. Please contact Send A Toy if you require assistance in locating the purchasers proof of purchase details or a copy of the gift receipt included when you received the order.


Gift returns that meet out return criteria should be mailed to:

Send A Toy, PO Box 2043, Magill North SA 5072


Please ensure that the return is adequately packed to prevent damage in transit. A store credit will not be issued if the item is damaged while in transit to Send A Toy.


You will be responsible for paying all shipping costs in relation to the return unless the item is being returned due to a fault or defect (in this instance please contact Send A Toy  for return approval and our Reply Paid address details).


We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit, a store credit will not be issued. Therefore we strongly recommend that you use a receipted/traceable postage service.


In love with this store

This store has amazing boutique cute toys that you can’t really get in the usual stores. All for a great and decent price.

I ordered the toys and the very same day they were shipped.

They arrived so quickly and so beautifully wrapped!


Send a toy your customer service is amazing. I purchased a toy which had obviously been damaged in transit. I was quite anxious as it was to come on a road trip with me interstate for a christening. I left a message on Good Friday to advise what had happened. To my amazement I got a call back on Good Friday remembering this is a public holiday from send a toy who were dispatching a new one to me immediately after Easter. Now that folks is customer service!!!!!!
Huge thanks send a toy.


Excellent service. I ordered on Friday, and my package arrived on Monday. Reasonable prices as well.

J. Speer
(Facebook review)