For items received as a gift we will issue a store credit in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.
You will be responsible for associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit.
GIFT RETURNS WILL NOT BE ACCEPTED WHERE:
• The item has been used
• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error.
• Product tags have been removed
• The returned is initiated more than 14 days after receipt of the gift
• The item was purchased while on clearance or sale
• The item was not purchased from Send A Toy
PLEASE NOTE: to complete your gift return we will require proof that the item was purchased from Send A Toy. Please contact Send A Toy if you require assistance in locating the purchasers proof of purchase details or a copy of the gift receipt included when you received the order.
POSTING GIFT RETURNS:
Gift returns that meet out return criteria should be mailed to:
Please ensure that the return is adequately packed to prevent damage in transit. A store credit will not be issued if the item is damaged while in transit to Send A Toy.
GIFT RETURN SHIPPING COSTS
You will be responsible for paying all shipping costs in relation to the return unless the item is being returned due to a fault or defect (in this instance please contact Send A Toy for return approval and our Reply Paid address details).
MISSING GIFT RETURNS
We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit, a store credit will not be issued. Therefore we strongly recommend that you use a receipted/traceable postage service.