Brand Information

Plan Toys

(Production: designed and manufactured in Thailand)

Plan Toys is a children's wooden toy manufacturer, located in Thailand. Founded in 1981, their educational product range is manufactured from rubber-wood, a sustainable by-product of natural rubber production. Using rubber-wood trees in this manner to produce wooden toys is considered to be an environmentally responsible.  Plan Toy products are packaged in recycled and recyclable packaging, printed with soy-based ink. They are also preservative, lead and formaldehyde free. For these reasons their products are "green" and recognised amongst the toy industry as been safe for both children and our environment.

Moulin Roty
(Production: France, Romania (some large wooden toys),  Sri Lanka and China. Fabrics and designs for Moulin Roty soft toys are made in France, assembly takes place in either China, Sri-Lanka or Romania).
Based in France, Moulin Roty produce and exquisite range of traditional children's toys that are designed for both adoration and play. Moulin Roty products are beautiful to look at, yet sturdy enough to with stand the rigorous of childhood play so that they can be passed-on and enjoyed by the next generation.


Jellycat
(Production: designs produced in the UK, products assembled in China)
Jellycat, founded in London in 1999, is now one of the world's leading luxury soft toy companies, producing a distinctive range of unique, quirky and utterly irresistable plush chracters that capture the hearts of children and adults alike. Jellycat toys are designed in the UK and manufactured in China to the highest quality and safety standards.

Haba
(Production:  Germany and China)
HABA is one of the oldest makers of children's toys from Germany. Founded in 1938, Haba has continued to make high quality educational toys and games for babies and young children. In a world where toy safety and trust in a toymaker is paramount, Haba toys make an excellent choice. Haba toys are superior quality products that never go out of fashion and are proven to stand the test of time, being passed down for generations.

Djeco
(Production: designed in France, made in  China  and the Netherlands (selected puzzles)
Djeco, based in  Paris France, produce a high quality, beautifully illustrated and often whimsical range of toys, puzzles, building blocks and pull-along toys for children. More recently they have become recognised for their award-winning range of Design By Art Kits that are exquisitely designed and presented, to make ideal gift solutions for children of all ages.

Janod
(Production: designed in France, manufactured in China)
Janod manufacture a classic range of children's wooden and cardboard toys that have a distinctively French style. With over 40 years experience, these beautifully designed toys are created with kids learning and entertainment in mind. The Janod range includes educational learning toys, puzzles, construction sets, games and stunning food and kitchen play items.

Green Toys
(Production: designed and manufactured in the United States of America)
Green Toys, a US company, produce a fantastic range of classic children's toys constructed  from recycled food grade plastic (such as milk containers). All Green Toys contain no traceable amounts of Phthalates or BPA. They are also designed without any external coatings, eliminating the fear of lead paint. Further more, the products are beautifully presented in packaging's made from 100% recycled and recyclable cardboard. Green Toys products pass a plethora of tests, including: Consumer Products Safety Standard Specification, ASTM F963, FDA regulations for food contact and voluntary testing for no BPA (Bisphenol-A).

Anamalz
(Production: designed in Australia, manufactured in China)
Australian designed Anamalz are environmental toys, made from sustainable maple wood and textile products. Even the waste wood from Anamalz production is used on a farm to grow mushrooms. Each piece is hand painted and assembled in factories that are of the highest standards.

EverEarth Toys 
From packaging to production, Ever Earth Toys are environmentally conscious wooden toy products for toddlers and pre-school children at an affordable price. Recycled materials, water-based colors and an ICTI Certified Factory are just a few of the earth friendly practices used in the production of  the EverEarth educational toy line. The EverEarth toys are kid-safe, made from renewable forests wood and compatible with Montessori style teaching methods.

Paola Reina
(Production: designed and made in Spain. Some components source in Europe)
Paola Reina produce a stunning range of children's dolls, all created in Spain with the utmost attention to quality and detail. All fabrics and materials used to produce Paola Reina Dolls meet European standards with regards to quality and safety.

Le Toy Van
(Production: designed in the UK, made in Indonesia)
Established in 1995, Le Toy Van produce a quality range of children's painted wooden toys including traditional doll houses, kitchen toys, food-play items and play-scape sets,each designed to inspire children's creative and imaginative free-play. Le Toy Van toys are manufactured at an ICTI approved factory based in Indonesia; the UK based Le Toy Van design and management teams regularly visit to ensure the quality of the product and ethical conditions of the workforce. Le Toy Van painted wooden toys are fully safety tested for ages 36 months and up by accredited safety testing organizations around the world. In Europe, Le Toy Van toys adhere to the stringent EN71 guidelines and are regularly tested to adhere to the EC declaration of conformity.

Seedling
(Production: designed and assembled in New Zealand from local and imported ingredients).
Seedling are a New Zealand based company who create high quality craft, art and activity packs that have been carefully collated to offer children engaging and rewarding activities that are educational yet thoroughly entertaining. Seedling activity kits are presented in fabulous Eco-friendly packaging and make ideal gift solutions for children age 3 years and beyond.

Trudi

The origins of the Trudi company date back to 1954 in Tarcento (Udine). The first soft toys were created, by Mrs. Trudi Müller Patriarca who, just a teenager, started to make cute little animals for herself and for her friends using just a needle, thread and pieces of fabric. From these humble beginnings, the Trudi Company grew into an entrepreneurial success, recognised globally for their superior quality plush toys that have been capturing the hearts and imaginations of children for decades.

Voila
( Production: designed and manufactured in Thailand)
Established in 1981, Voila manufacture safe, colourful and well-crafted wooden toys, carefully designed to stimulate children's imaginations as well as support their physical and mental development. Children will spend countless hours playing with and enjoying Voila toys, while carers will appreciate the beauty of the wood used and their careful production.

Wonderworld
(Production: designed and manufactured in Thailand)
Wonderworld launched in 1985 as a small wooden toy workshop with just 6 employees.  Today, almost 30 years later, Wonderworld has grown into a world renowned marketer of premium wooden toys. Wonderworld offers learning and fun to children and their parents through brands - Wonderworld and also Softwood.

Goki
(Production: German based, manufactures in Europe and Asia (including Romania & China)
GOKI is a brand name of German based European toy company Gollnest & Kiesel KG. The assortment of wooden toys offered under the GOKI brand are high quality toys with a reasonable price tag. GOKI toys are toys that inspire children's creativity whilst offering both educational value and value for money.

Nici
NICI is a brand much loved worldwide for their high quality plush characters full of personality and charm. Founded in 1986, German company NICI first began as a private, home-operated, stuffed animal manufacturer. Today they have grown to become a globally-active producer, capturing the hearts of people around the world with their  eye-catching , superior-quality plush toy animals and other gift lines. 
Delivery Guide

HOW MUCH IS DELIVERY?

FREE for all orders with a goods total of $100 or more (includes signature delivery, a traceable consignment number and insurance).

A flat $8.95 delivery charge applies to orders under $100 (this charge includes signature delivery, a traceable consignment number and insurance).

Express Post next business day* delivery is offered for orders under 5kg. A flat $13.95 charge applies for this service.

(If your order exceeds 5kg, express post will not be offered as a delivery option during checkout).

*Next business day delivery applies to express post orders placed before 11:00 am ACST.  Express orders placed after 11:00am OR express orders being sent to a destination outside of the Australia Post express network will usually take more than 1 business day to arrive.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?

Only one delivery attempt will be made for ALL shipping. If no one is in attendance at the time of delivery, your parcel will be taken back to your local post office for safe-keeping and collection.

CAN I APPLY AN AUTHORITY TO LEAVE?

All parcels that leave Send A Toy require a signature on delivery.  An authority to leave without a signature can be applied, however, it will be at your own risk. In the event an authority to leave parcel is lost, missing or stolen, Send A Toy will not provide compensation.

IMPORTANT NOTE:  An Authority to Leave instruction can only be set by following the "Leave in a  Safe Place" link that is included in your parcel tracking email or  pending delivery text (sent to you by Australia Post once your parcel leaves Send A Toy). Requests for Send A Toy to add an authority to leave instruction on your behalf will be ignored.

WILL THE DELIVERY DRIVER PHONE AHEAD OF DELIVERY?

No. Send A Toy parcels are transited through the Australia Post Eparcel system and we are not able to request that drivers phone ahead of delivery. However, during checkout you will be given the option of linking a mobile phone number to your order to receive parcel tracking updates. If you opt to include your mobile number, you will receive an impending parcel delivery notification via SMS text.

IMPORTANT NOTE: Instructions left for Send A Toy requesting that we phone you just prior to delivery will be ignored.


CAN MY PARCEL BE DELIVERED TO A PO BOX?

Yes.

HOW LONG WILL DELIVERY TAKE?

Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, refer below for further details. (Express post orders placed before 11:00am ACST will be dispatched same business day).

Our delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience. 

Please allow extra time for processing and delivery at peak Christmas times and extreme weather events.

DESTINATION
TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Australian orders with a packed weight not exceeding 5 kilograms are eligible for express post. The charge for this service is a flat $13.95.

(If your order exceeds 5kg express post will not be offered as a freight option during checkout).

Express post orders placed before 11:00am (ACST) will leave Send A Toy same business day (excluding South Australian public holidays). 

Express orders placed after 11:00am ACST, or sent to postcodes outside of the express network will usually take longer than 1 business day to arrive).

DO YOU OFFER A SAME DAY DELIVERY SERVICE?

Sorry, no. However, we do offer a next business day delivery service. This is applicable to Express Post orders placed before 11:00 am on a business day. (Your delivery postcode must be within the express post network for a next business day delivery).


Disclaimer: occasionally delivery delays may occur as a result of our carrier, which we have no control over. In this instance a refund will be provided for the express delivery surcharge only (i.e. the difference between express and standard post). Send A Toy will not be held liable for or provide further compensation for any delivery delays incurred.  Delays resulting from an incomplete or incorrect address submitted with your order will not be compensated. Delays resulting from extreme weather events will not be compensated.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?

Contact Send A Toy immediately as there is only a short window of opportunity to modify the address on a submitted order.

If your parcel has already been manifested - we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 3 weeks.

Once your parcel arrives back at Send A Toy we can have it re-sent to a revised address. An $8.95 re-delivery fee will apply.  Alternatively you can cancel your order for a refund, less the actual freight charge that we incurred to post your order. If your order qualified for free delivery, the actual freight charge that we incurred to post your order will deduct from your refund. (Please note that Send A Toy also incurs a returned freight fee. This fee is absorbed by Send A Toy and not passed onto the customer).

If your parcel is accepted at the incorrect address and not returned to Send A Toy, unfortunately it can not be retrieved by Send A Toy or Australia Post.  Send A Toy will not provide a refund or compensation for the lost goods.

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?

Sorry no, we do not offer a local pick-up service.

CAN I SHIP MY ORDER TO AN INTERNATIONAL ADDRESS?

Sorry no. Due to the risks and costs associated with international freight, effective from the 1st of February 2019 we no longer ship outside of Australia.  However, we gladly accept orders from international customers for delivery within Australia.

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES?

Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU DELIVER ON SATURDAY'S?

Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.

DO YOU USE RECYCLED PACKING MATERIALS?

Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.