Delivery Guide
HOW MUCH IS DELIVERY?
FREE Australia wide delivery applies to all orders with a goods value of $100 or more. (Includes signature delivery and a traceable consignment number).
A flat $8.95 delivery charge applies to all Australian orders under $100. (This charge includes signature delivery and a traceable consignment number).
Express Post next business day* delivery is available for orders under 4kg. A flat $13.95 charge applies for this service. (If your order exceeds 4kg, express post will not be offered as a delivery option during checkout).
(*Next business day delivery applies to express post orders placed before 11:00 am ACDT. Express orders placed after 11:00am OR express orders being sent to a destination outside of the Australia Post express network usually take more than 1 business day to arrive). .
WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.
HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, refer below for further details. (Express post orders placed before 11:00am ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).
Our delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience. Please allow extra time for processing and delivery at peak Christmas times and extreme weather events.
| DESTINATION | TRANSIT TIME (following dispatch) |
| Adelaide Metro | 1 - 2 business days |
| South Australia (areas outside Adelaide metro) | 2 - 4 business days |
| Melbourne Metro | 2 - 3 business days |
| Victoria (areas outside Melbourne metro) | 3 - 5 business days |
| Sydney Metro | 3 - 4 business days |
| New South Wales (all areas outside Sydney metro) | 4 - 6 business days |
| ACT | 3 - 4 business days |
| Brisbane and Gold Coast | 4 - 6 business days |
| Queensland (areas outside Brisbane and Gold Coast) | 6 - 10 business days |
| Perth Metro | 4 - 6 business days |
| Western Australia (areas outside Perth Metro) | 4 - 10 business days |
| Tasmania | 4 - 7 business days |
| Northern Territory | 6 - 10 business days |
| New Zealand | 4 - 10 business days |
DO YOU OFFER AN EXPRESS POST SERVICE?
Yes. Australian orders with a packed weight not exceeding 5 kilograms are eligible for express post. The charge for this service is a flat $13.95.NOTE: if your order exceeds 5kg express post will not be offered as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.
Express post orders placed before 11:00am (ACDT) will arrive within 1 business day following order placement, excluding South Australian public holidays. (This delivery standard applies to postcodes within the Australia Post express network. Express orders sent to postcodes outside of the express network will usually take longer than 1 business day to arrive).
Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In this instance a refund will be provided for the express delivery surcharge only. Send A Toy will not be held liable for or provide further compensation for any delays incurred. Delays resulting from an incomplete or incorrect address submitted with your order will not be compensated.
DO YOU OFFER A SAME DAY DELIVERY SERVICE?I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
If your parcel is accepted at the incorrect address and not returned to Send A Toy, it can not be retrieved by Send A Toy or Australia Post. Send A Toy will not provide a refund or compensation for the lost goods.
We currently ship to Australia and New Zealand only
A maximum packed weight of 2.5kg apples to New Zealand orders. If your order exceeds 2.5kg, the New Zealand freight option will not be displayed during checkout.
The following freight charges apply to New Zealand orders:
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.
DO YOU DELIVER ON SATURDAY'S?
Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.
DO YOU USE RECYCLED PACKING MATERIALS?Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.