Now Shipping to New Zealand

Posted on February 06, 2016 by Send A Toy | 0 comments

Good news for our our kiwi friends,  Send A Toy is now shipping orders with a maximum packed weight of 2 kilograms to New Zealand! Simply select our New Zealand freight option during checkout. If your order exceeds 2kg, the freight option will not be displayed.  Our current New Zealand rates are $10.95 for orders under 500g and a flat rate of $15.95  for orders 501grams to 2.0 kilograms. Parcels are sent across the Tasman via pack and track international standard. If you require parcel insurance, please contact Send A Toy for a quote prior to placing your order.

Posted in New Zealand, Store News

Brand Spotlight - Indigo Jamm

Posted on January 14, 2016 by Send A Toy | 0 comments

The Send A Toy elves have been busy adding brand new goodies to our virtual shelves over the past few weeks, including some great wooden toy products from new to us brand INDIGO JAMM.  Based in the UK, Indigo Jamm produce a quality range of fun children's toys designed to inspire little imaginations while also assisting with their ongoing learning and development. This classic range of  wooden products, which boast a distinctive British design, are carefully created in ethical factories using sustainable materials throughout the manufacturing process.

One of our favorite Indigo Jamm products is their ever so retro Jamm Scoot, a foot powered ride-on scooter designed for children 1 year and up. This attention grabbing ride on toy features four castor wheels, which give it unrestricted mobility in all directions and will have your little one navigating the passage way in no time!  We currently have the Jamm Scoot it available in two great colour-way's :  Aqua with white accents and White with strawberry red accents and sweet heart motifs. 

Happy shopping x

 

Posted in Brand Spotlight, Indigo Jamm, Store news

Delivery Dates - Christmas 2015

Posted on November 30, 2015 by Send A Toy | 0 comments

We will continue to process orders until COB Monday the 21st of December, however, orders placed after the following deadlines may not arrive prior to Christmas. As always, the sooner you place your Christmas orders the better. Happy shopping!

Parcel Destination:

Adelaide: Monday 21st of December
SA country: Friday 18th of December
Sydney: Wednesday 16th of December
NSW (all areas excluding Sydney inner metro): Tuesday 16th of December
Canberra and ACT: Tuesday 16th of December
Melbourne: Thursday 18th of December (metro areas only)
VIC (country and regional): Wednesday 17th of December
QLD country and regional: Sunday 14th of December
Darwin, Alice and Townsville: Monday 8th of December
All other areas of NT: Monday 8th of December
TAS (excluding remote): Tuesday 16th of December
TAS remote: Sunday 14th of December
WA (Perth metro only) : Tuesday 16th December
All other areas of WA (excluding Kimberley): Sunday 14th of December
Kimberley: Monday 8th of December

*Express Post Orders: Monday 21st of December
(*Available for compact orders under 3kg using our $13.95 Express Post Option and going to a destination within the Australia Post express network.  Please note that express post orders going to remote Australian locations outside of the express network may not arrive prior to Christmas).


Disclamer: the above deadlines are based on Australia Posts delivery standards and our experience. Once a parcel has been dispatched we are not able to control delivery and will not be held liable for any delays incurred as a result of carrier.

Posted in Christmas deliveries, Store news

Delivery Guide

HOW MUCH IS DELIVERY?

FREE standard Australia wide delivery for orders with a goods value of $100.00 or more.

A flat $8.95 delivery charge applies to all orders under $100 (this charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 3kg . A flat $13.95 charge applies for this service. (If your order exceeds 3kg, express post will not be offered as a delivery option during checkout).

*Applies to express post orders placed before 12:00 pm (ACDT). Destinations outside of the express network will usually take more than 1 business day to arrive.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
A signature is required at the time of delivery, therefore your parcel will be taken back to your local post office for safe-keeping and collection. A parcel will only be left at a premises unattended if specifically requested at the time of order placement, in this instance Send A Toy will not provide a refund or compensation in the event the parcel is lost, missing or stolen.


CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.

HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, please refer to the table below for further details. (Express post orders placed before 12:00pm ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

The following delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience.  Please allow extra time for processing and delivery at peak Christmas times.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 4 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Express Post is available for Australian orders with a packed weight not exceeding 3 kilograms. The  charge for this service is a flat $13.95.

NOTE: if your order exceeds 3kg express post will not be displayed as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement (excluding weekends and Public Holidays). This assumes that your delivery postcode is within the Australia Post express network. Express post orders sent to postcodes outside of the express network may take longer than 1 business day to arrive.

Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances a refund will be provided for the express delivery charge only. Send A Toy will not be held liable or provide further compensation for any delays incurred.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy as soon as possible. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

Unfortunately if your parcel is accepted at the incorrect address and not returned to Send A Toy it can not be retrieved by Send A Toy or Australia Post.  In this instance Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand* only

*A maximum packed weight of 6kg apples to New Zealand orders. If your order exceeds 6KG then our New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $10.95 (4 - 10 business days)
New Zealand  500g - 2 kg: $13.95 (4 - 10 business days)
New Zealand  2.01 kg - 3 kg: $15.95 (4 - 10 business days)
New Zealand  3.01 kg - 4 kg: $19.95 (4 - 10 business days)
New Zealand  4.01 kg - 5 kg: $24.95 (4 - 10 business days)
New Zealand 5.01 kg - 6.0 kg: $29.95 (4 - 10 business days)

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES ?
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.