Standard Shipping:

• FREE on orders $129+
• $9.95 flat rate for orders under $129

Express Shipping:

• $15.95 flat rate (up to 4kg)
• Parcels over 4kg: rates calculated at checkout

Returns:

• 30-day refund policy for change of mind
• See our Return Guide for details

Processing:

• Orders dispatched within 24 hours (excluding weekends & public holidays)
• Check our Delivery Standards for estimated transit times to your area

Authority to Leave (ATL):

• Our parcels require signature on delivery.
• You may authorise contactless delivery (ATL) at your own risk by following the "leave in a safe place" link in your tracking email or SMS.
• Note that only you can apply ATL instructions, Send A Toy cannot apply ATL on your behalf.
• Requests to apply an ATL on your behalf will not be fulfilled.

Personal messages:

You can add a free message to your order, we’ll print it on a gift packing slip and include it with the parcel. Or purchase a gift tag or card (you can find them on each product page after you select 'Yes' to ‘Is this is a Gift’).

Price information:

All gifts ship without receipts or pricing details, ensuring a perfect surprise for your recipient.

Wrap options:

Choose from our gorgeous wraps: Toffee Petite flowers, Toffee Gingham, or Toffee Cottontail Bunny. Seasonal wraps available for Christmas, Easter, and Valentine's Day.

Gift wrapping policy:

• We may combine multiple products into one gift-wrapped parcel when they are being sent to the same child, for the same occasion, from the same sender. If you wish to ensure that items are gift wrapped separately, please purchase a gift tag for each product.
• Oversized toys cannot be gift wrapped. Gift wrapping requests for items marked as 'oversized' will not be fulfilled.