Returns and Refund Policy

CHANGE OF MIND RETURNS

Our refund policy for change of mind returns lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t accept your return.

To complete your return we will require proof of purchase. Please contact Send A Toy if you require assistance in locating your proof of purchase details.

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit. Change of mind returns WILL NOT be accepted where:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error

• Product tags have been removed

• The item is returned more than 30 days after receipt

• The item was purchased while on clearance or sale

• The item was not purchased from Send A Toy

• Proof of purchased from Send A Toy can not be provided

• Gift cards and vouchers are exempt from being returned

REFUNDS FOR CHANGE OF MIND RETURNS (if applicable)

Once your return arrives back at Send A Toy it will be inspected to confirm that it meets our return criteria. A refund will then be processed  to your credit card or original method of payment within 2 working days. You will be notified of the refund via email. Postage charges are not refundable.

PLEASE NOTE: If your order qualified for free delivery and your return puts your order total below our free delivery threshold, our standard $8.95 shipping charge will be deducted from your refund. If your order qualified for free delivery and you are returning your entire order, the actual postage charge incurred by Send A Toy to post the item to you will be deducted from your refund (this will usually be greater than $8.95).

POSTING CHANGE OF MIND RETURNS

Returns that meet our returns criteria should be mailed to:

Send A Toy, PO Box 2043, Magill North SA 5072

Please include a copy of your purchase documentation and ensure that the return is adequately packed to prevent damage in transit.

In the event your return is lost in transit, a refund will not be issued unless documented proof of postage can be provided. Therefore we strongly recommend that you use a traceable / receipted return postage service.

CHANGE OF MIND RETURN SHIPPING COSTS

You will be responsible for paying any shipping costs in relation to the return unless the item is being returned due to a fault, defect or stock picking error (in this instance please contact Send A Toy for return approval and our Reply Paid address details).

MISSING CHANGE OF MIND RETURNS

We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit a refund will not be issued unless a receipt showing proof of postage can be provided. Therefore we strongly recommend that you use a traceable / receipted return postage service.

For faulty items that are being returned using our Reply Paid Return address, you must obtain a parcel lodgement  receipt to be eligible for a missing return refund. (Lodgement receipts can be requested when lodging your Reply Paid Return parcel at the post office).

SALE ITEM RETURNS

Only regular priced items may be returned, items purchased while on sale or clearance cannot be returned unless they are faulty.  Faulty sale items can not be returned where that fault was clearly identified by Send A Toy in the product description of the sale item, prior to your purchase.

FAULTY ITEM RETURNS

Where an item is damaged through misuse, abnormal use or accidental damage caused by you, Send A Toy will not provide a refund, exchange or repair. Send A Toy will require satisfactory proof of purchase before providing a faulty item remedy under the Australian Consumer Law.

In the unlikely event that you receive a faulty item, you may return the item in accordance with your statutory rights. For a faulty item return (and it will need to be returned) please contact us as soon as possible to obtain our postage paid return address.

The returned item will be inspected and once it has been confirmed as faulty we will issue a suitable form of redress (repair, replacement or refund). If the fault presented is deemed to be a non-manufacturing fault (i.e. due to accidental damage, abnormal use, incorrect use or misuse) then we are unable to offer you a repair, replacement or a refund. In this instance you will be responsible for postage charges to return the item to you.

INCORRECT ITEM RETURNS

We make every effort to ensure that correct items are shipped to you, however, occasionally a stock picking error or website product description error may occur. If you receive an incorrect product please contact us as soon as possible to activate the product exchange process. Where an incorrect product has been supplied, Send A Toy will be responsible for the return postage charges (you will be issued with a postage paid address) and subsequent postage charges to supply the correct item.

GIFT ITEM RETURNS

For items received as a gift we will issue a store credit  in the form of an electronic gift card. Please include (with the return) the email address that you would like to have the gift card issued to.

You will be responsible for associated costs of returning the gift to us and must ensure that it is packed appropriately to avoid damage in transit.

GIFT RETURNS WILL NOT BE ACCEPTED WHERE:

• The item has been used

• The item or its retail packaging is not in its original condition, is damaged or missing parts for reasons not due to our error.

• Product tags have been removed

• The item is returned more than 30 days after receipt

• The item that was purchased while on clearance or sale

• The item was not purchased from Send A Toy

PLEASE NOTE: to complete your gift return we will require proof that the item was purchased from Send A Toy. Please contact Send A Toy if you require assistance in locating the purchasers proof of purchase details or a copy of the Gift Receipt included with your parcel.

POSTING GIFT RETURNS:

Gift returns that meet out return criteria should be mailed to:

Send A Toy, PO Box 2043, Magill North SA 5072

Please ensure that the return is adequately packed to prevent damage in transit.

GIFT RETURN SHIPPING COSTS

You will be responsible for paying any shipping costs in relation to the return unless the item is being returned due to a fault or defect (in this instance please contact Send A Toy  for return approval and our Reply Paid address details).

MISSING GIFT RETURNS

We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit a store credit will only be issued if official proof of postage can be provided. Therefore we strongly recommend that you use a receipted postage service.

EXCHANGES

We only exchange items (as opposed to refund) if they are defective or damaged.  If you need to exchange an item for the same item due to a fault or defect, please contact Send A Toy during our business hours to initiate the exchange.

If you wish to exchange an item for a different item, this is considered to be a change of mind return and our standard Change of Mind Return policy applies.

(Once you receive your change of mind refund, you are welcome to submit an  order for the alternate product via our website).