We are shipping orders, but can not guarantee delivery will occur prior to Christmas. We strongly recommend that you select EXPRESS POST during checkout (offered for orders under 5kg) to give your parcel the best possible chance of delivery prior to December 25th

Send A Toy - Returns and Refund Policy

CHANGE OF MIND RETURNS


Our refund policy for change of mind returns lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or credit.

You will be responsible for associated costs of returning goods to us and must ensure that they are packed appropriately to avoid damage in transit.

To be eligible for a refund your returned item must be unused and in the same condition that you received it. It must also be in the original packaging with swing tags still attached where applicable.  Gift cards and vouchers are exempt from being returned. Goods purchased while on sale or clearance are exempt from being returned unless faulty. If the fault was noted in the description of the sale or clearance item prior to purchase, a return will not be accepted.

To complete your return, we will require proof of purchase. Please contact Send A Toy if you require assistance in locating your proof of purchase details.

Change of mind returns WILL NOT be accepted where:

  • An item is not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after receipt.
  • Any item that was purchased on clearance or sale

REFUNDS FOR CHANGE OF MIND RETURNS (if applicable):
Once your return has been inspected and accepted, a refund will be processed within 5 working days to your credit card or original method of payment. You will be notified of the refund via email. Postage charges are not refundable.

PLEASE NOTE: If your order qualified for free delivery and your return puts your order total below our free delivery threshold, our standard $8.95 shipping charge will be deducted from your refund. If your order qualified for free delivery and you are returning your entire order, the actual postage charge incurred by Send A Toy to post the item to you will be deducted from your refund.

POSTING CHANGE OF MIND RETURNS:
Returns that meet out return criteria should be mailed to:
Send A Toy, PO Box 2043, Magill North SA 5072.

Please include a copy of your purchase documentation and ensure that the return is adequately packed to prevent damage in transit.
In the event that your return is lost in transit, a refund will not be issued unless documented proof of postage can be provided. Therefore we strongly recommend that you use a traceable / receipted return postage service.
CHANGE OF MIND RETURN SHIPPING COSTS:
You will be responsible for paying any shipping costs in relation to the return unless the item is being returned due to a fault or defect (in this instance please contact Send A Toy  for return approval and our Reply Paid address details).

MISSING CHANGE OF MIND RETURNS:
We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit a refund will not be issued unless documented proof of postage can be provided. Therefore we strongly recommend that you use a traceable / receipted return postage service.


SALE ITEM RETURNS

Only regular priced items may be returned, items purchased while on sale or clearance cannot be returned unless they are faulty.  Faulty sale items can not be returned where that fault was clearly identified by Send A Toy in the product description of the sale item, prior to your purchase.

FAULTY ITEM RETURNS

In the unlikely event that you receive a faulty item, you may return the item in accordance with your statutory rights. For a faulty item return (and it will need to be returned) please contact us as soon as possible to obtain our postage paid return address.

The returned item will be inspected and once it has been confirmed as faulty we will issue a suitable form of redress (repair, replacement or refund). If the fault presented is deemed to be a non-manufacturing fault (i.e. due to accidental damage, incorrect use or misuse) then we are unable to offer you a repair, replacement or a refund. In this instance you will be responsible for postage charges to return the item to you.

GIFT ITEM RETURNS

Our returns policy for gift returns lasts 14 days. If 14 days have passed since you received the gift, unfortunately we can not accept your return.

To be eligible for a refund or store credit on a returned gift, the product must be unused and in the same condition that you received it. It must also be in the original packaging with swing tags still attached where applicable. Goods purchased while on sale or clearance, gift cards and vouchers are exempt from being returned.

To complete your return, we will require proof of purchase. Please contact Send A Toy if you require assistance in locating the purchasers proof of purchase details.

Unwanted gift returns WILL NOT be accepted where:

  • The item not in its original condition, has been used, is damaged or is missing parts for reasons not due to our error.
  • Any gift item that is returned more than 14 days after receipt.
  • Any gift item that was purchased on clearance or sale.

Once the returned gift has been received and inspected by Send A Toy,  we will issue you a store credit for the value of the returned item.  If a refund is required in lieu of a store credit, the refund can only be issued to the original purchasing credit card or PayPal account. This means the purchaser will find out about your return.

POSTING GIFT RETURNS:
Gift returns that meet out return criteria should be mailed to:

Send A Toy,
PO Box 2043
Magill North SA 5072.
Please ensure that the return is adequately packed to prevent damage in transit.

 

We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit a refund or store credit will only be issued if documented proof of postage can be provided. Therefore we strongly recommend that you use a traceable / receipted return postage service.

GIFT RETURN SHIPPING COSTS:
You will be responsible for paying any shipping costs in relation to the return unless the item is being returned due to a fault or defect (in this instance please contact Send A Toy  for return approval and our Reply Paid address details).

MISSING GIFT RETURNS:
We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit a refund or store credit will only be issued if documented proof of postage can be provided. Therefore we strongly recommend that you use a traceable / receipted postage service.

EXCHANGES

We only exchange items if they are defective or damaged.  If you need to exchange an item for the same item due to a fault or defect, please contact Send A Toy on 08 8332 1969 during our business hours to initiate the exchange.

Delivery Guide

CLICK HERE to view Christmas delivery order deadlines 

HOW MUCH IS DELIVERY?

FREE Australia wide delivery applies to all orders with a goods value of $100 or more. (Includes signature delivery and a traceable consignment number).

A flat $8.95 delivery charge applies to all Australian orders under $100. (This charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 4kg. A flat $13.95 charge applies for this service. (If your order exceeds 4kg, express post will not be offered as a delivery option during checkout).

*Next business day delivery applies to express post orders placed before 11:00 am ACDT.  Express orders placed after 11:00am OR express orders being sent to a destination outside of the Australia Post express network usually take more than 1 business day to arrive.


WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?

Only one delivery attempt will be made for ALL shipping. If no one is in attendance at the time of delivery, your parcel will be taken back to your local post office for safe-keeping and collection. Any request for Authority to Leave without a signature will be at your own risk. In the event an authority to leave parcel is lost, missing or stolen, Send A Toy will not provide compensation.

IMPORTANT NOTE:  An Authority to Leave instruction can only be applied by following the "Leave in a  Safe Place" link in your parcel tracking email (sent to you by Australia Post once your parcel has left Send A Toy). Requests asking  Send A Toy to add an authority to leave instruction on your behalf will be ignored.

WILL THE DELIVERY DRIVER PHONE AHEAD OF DELIVERY?
Sorry, no. Send A Toy parcels are transited through the Australia Post Eparcel system and we are not able to request that drivers phone ahead of delivery. However, during checkout you will be given the option of linking a mobile phone number to your order to receive parcel tracking updates. If you opt to include your mobile number, you will receive an impending parcel delivery notification via SMS text.

IMPORTANT NOTE: Instructions left for Send A Toy requesting that we phone you just prior to delivery will be ignored.


CAN MY PARCEL BE DELIVERED TO A PO BOX?

Yes.

HOW LONG WILL DELIVERY TAKE?

(Christmas 2018 order deadlines can be viewed HERE )

Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, refer below for further details. (Express post orders placed before 11:00am ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

Our delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience. 

Please allow extra time for processing and delivery at peak Christmas times and extreme weather events.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 6 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Australian orders with a packed weight not exceeding 5 kilograms are eligible for express post. The charge for this service is a flat $13.95.

NOTE: if your order exceeds 5kg express post will not be offered as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 11:00am (ACDT) will arrive within 1 business day following order placement, excluding South Australian public holidays. (This delivery standard applies to postcodes within the Australia Post express network. Express orders placed after 11:00am ACDT, or sent to postcodes outside of the express network will usually take longer than 1 business day to arrive).

Disclaimer: occasionally delivery delays may occur as a result of our carrier, which we have no control over. In this instance a refund will be provided for the express delivery surcharge only (i.e. the difference between express and standard post). Send A Toy will not be held liable for or provide further compensation for any delivery delays incurred.  Delays resulting from an incomplete or incorrect address submitted with your order will not be compensated. Delays resulting from extreme weather events will not be compensated.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.
However, we do offer a next business day delivery service. This is applicable to Express Post orders placed before 11:00 am on a business day. (Delivery postcode must be within the express post network for a next business day delivery).

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy immediately. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

If your parcel is accepted at the incorrect address and not returned to Send A Toy, it can not be retrieved by Send A Toy or Australia Post.  Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand only

A maximum packed weight of 2.5kg apples to New Zealand orders. If your order exceeds 2.5kg, the New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $14.95 (estimated 6 - 10 business days)
New Zealand  500g - 1 kg: $18.95 (estimated 6 - 10 business days)
New Zealand  1.01 kg - 1.5 kg: $24.95 (estimated 6 - 10 business days)
New Zealand  1.51 kg - 2.5 kg: $29.95 (estimated 6 - 10 business days)

(Please note: New Zealand parcels are sent via registered international post with signature on delivery. End to end parcel tracking is not available on New Zealand consignments).

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES?

Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU DELIVER ON SATURDAY'S?

Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.