Delivery Dates - Christmas 2015

Posted on November 30, 2015 by Send A Toy | 0 comments

We will continue to process orders until COB Monday the 21st of December, however, orders placed after the following deadlines may not arrive prior to Christmas. As always, the sooner you place your Christmas orders the better. Happy shopping!

Parcel Destination:

Adelaide: Monday 21st of December
SA country: Friday 18th of December
Sydney: Wednesday 16th of December
NSW (all areas excluding Sydney inner metro): Tuesday 16th of December
Canberra and ACT: Tuesday 16th of December
Melbourne: Thursday 18th of December (metro areas only)
VIC (country and regional): Wednesday 17th of December
QLD country and regional: Sunday 14th of December
Darwin, Alice and Townsville: Monday 8th of December
All other areas of NT: Monday 8th of December
TAS (excluding remote): Tuesday 16th of December
TAS remote: Sunday 14th of December
WA (Perth metro only) : Tuesday 16th December
All other areas of WA (excluding Kimberley): Sunday 14th of December
Kimberley: Monday 8th of December

*Express Post Orders: Monday 21st of December
(*Available for compact orders under 3kg using our $13.95 Express Post Option and going to a destination within the Australia Post express network.  Please note that express post orders going to remote Australian locations outside of the express network may not arrive prior to Christmas).


Disclamer: the above deadlines are based on Australia Posts delivery standards and our experience. Once a parcel has been dispatched we are not able to control delivery and will not be held liable for any delays incurred as a result of carrier.

Posted in Christmas deliveries, Store news

Our top toy picks for Christmas 2015

Posted on November 01, 2015 by Send A Toy | 1 comment

Too many lovely toys to choose from? For a little inspiration we have collated a list of our top ten favorite toys for Christmas 2015. Enjoy!

Haba Building Blocks

We are a fan of all things Haba at Send A Toy, particularly their building block range. Made in Germany, Haba Block Sets are superior quality and available in assorted styles ranging from basic first discovery blocks to complex construction sets. The ingenious thing about Haba Building Blocks is that all pieces are constructed on a base size of 4cm x 4cm. This makes the sets compatible with all other block sets in the Haba range, including their fantastic Master Builder Ball Tracks. Not cheap, but generation quality and worth the investment in our opinion.

Playforever Cars

Not a fan of plastic toys at Send A Toy ... until we stumbled across the Playforever range. Meticulously designed in the UK, these special toys have, as their name suggested, been engineered to last forever. (A plastic version of Playsam toys in our opinion, with a less indulgent price tag!)

Wheely Bugs
The Australian designed Wheely Bug has been Send A Toy's best selling ride-on toy for over six years. This award winning product features unidirectional castor's that give it unlimited mobility, two sizes (small and large) and six adorable designs: cow, mouse, tiger, bee, ladybug and pig. A fantastic gift for toddlers and preschool age children, encouraging countless hours of active, energetic play.

Toy Tea Sets
A quality play tea set makes a ideal gift for any young child who enjoys pretend and imaginary play games. Send A Toy stocks an extensive range of tin, wooden and plastic tea and picnic sets that are suitable for both boys and girls. A favorite is the Eco-friendly version produced by American company Green Toys. This durable set is made from recycled milk containers and is not only environmentally friendly, but non-toxic, child-safe, dishwasher-safe and free from PBA, lead and any other nastiness!
Tegu Magnetic Construction Sets

Djeco Design by Art Kits

Too many fabulous products to choose from in the award winning Art range by French company Djeco. From stamper sets and paint by numbers kits, to their stickers, paints and felt markers - we love them all!

Moulin Roty Little Wardrobe

My Little Wardrobe (la petite armoire) is a exquisite play set from French toy-makers Moulin Roty. The set contains two soft dolls from Moulin Roty's Grand Family range and  9 pieces of clothing to dress them in. Open the adorable suitcase to find a wardrobe complete with hanging rail, cardboard hangers and drawer. My Little Wardrobe makes a truly special gift, to treasure for a lifetime.

Haba Sand and Water Tools

Haba produce a brilliant range of tools specifically designed for sand and water play. One of our favorites is their unique Sand Spilling Funnel. This handy sand tool is perfect for fun at the beach or in the sandpit.  Simply fill with a mix of sand and water and 'spill' away. With the Spilling Funnel you can write your name, decorate a cake or even create a sand castle. The possibilities are endless!

Posted in Christmas deliveries

Delivery Guide

HOW MUCH IS DELIVERY?

FREE standard Australia wide delivery for orders with a goods value of $100.00 or more.

A flat $8.95 delivery charge applies to all orders under $100 (this charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 3kg . A flat $13.95 charge applies for this service. (If your order exceeds 3kg, express post will not be offered as a delivery option during checkout).

*Applies to express post orders placed before 12:00 pm (ACDT). Destinations outside of the express network will usually take more than 1 business day to arrive.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?
A signature is required at the time of delivery, therefore your parcel will be taken back to your local post office for safe-keeping and collection. A parcel will only be left at a premises unattended if specifically requested at the time of order placement, in this instance Send A Toy will not provide a refund or compensation in the event the parcel is lost, missing or stolen.


CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.

HOW LONG WILL DELIVERY TAKE?
Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, please refer to the table below for further details. (Express post orders placed before 12:00pm ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

The following delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience.  Please allow extra time for processing and delivery at peak Christmas times.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 4 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Express Post is available for Australian orders with a packed weight not exceeding 3 kilograms. The  charge for this service is a flat $13.95.

NOTE: if your order exceeds 3kg express post will not be displayed as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement (excluding weekends and Public Holidays). This assumes that your delivery postcode is within the Australia Post express network. Express post orders sent to postcodes outside of the express network may take longer than 1 business day to arrive.

Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances a refund will be provided for the express delivery charge only. Send A Toy will not be held liable or provide further compensation for any delays incurred.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy as soon as possible. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

Unfortunately if your parcel is accepted at the incorrect address and not returned to Send A Toy it can not be retrieved by Send A Toy or Australia Post.  In this instance Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand* only

*A maximum packed weight of 6kg apples to New Zealand orders. If your order exceeds 6KG then our New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $10.95 (4 - 10 business days)
New Zealand  500g - 2 kg: $13.95 (4 - 10 business days)
New Zealand  2.01 kg - 3 kg: $15.95 (4 - 10 business days)
New Zealand  3.01 kg - 4 kg: $19.95 (4 - 10 business days)
New Zealand  4.01 kg - 5 kg: $24.95 (4 - 10 business days)
New Zealand 5.01 kg - 6.0 kg: $29.95 (4 - 10 business days)

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES ?
Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.