Delivery Dates - Christmas 2015

November 30, 2015

We will continue to process orders until COB Monday the 21st of December, however, orders placed after the following deadlines may not arrive prior to Christmas. As always, the sooner you place your Christmas orders the better. Happy shopping!

Parcel Destination:

Adelaide: Monday 21st of December
SA country: Friday 18th of December
Sydney: Wednesday 16th of December
NSW (all areas excluding Sydney inner metro): Tuesday 16th of December
Canberra and ACT: Tuesday 16th of December
Melbourne: Thursday 18th of December (metro areas only)
VIC (country and regional): Wednesday 17th of December
QLD country and regional: Sunday 14th of December
Darwin, Alice and Townsville: Monday 8th of December
All other areas of NT: Monday 8th of December
TAS (excluding remote): Tuesday 16th of December
TAS remote: Sunday 14th of December
WA (Perth metro only) : Tuesday 16th December
All other areas of WA (excluding Kimberley): Sunday 14th of December
Kimberley: Monday 8th of December

*Express Post Orders: Monday 21st of December
(*Available for compact orders under 3kg using our $13.95 Express Post Option and going to a destination within the Australia Post express network.  Please note that express post orders going to remote Australian locations outside of the express network may not arrive prior to Christmas).


Disclamer: the above deadlines are based on Australia Posts delivery standards and our experience. Once a parcel has been dispatched we are not able to control delivery and will not be held liable for any delays incurred as a result of carrier.


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Delivery Guide
HOW MUCH IS DELIVERY?

FREE standard Australia wide delivery for orders with a goods value of $100.00 or more.

A flat $8.95 delivery charge applies to all orders under $100 (this charge includes signature delivery and a traceable consignment number).

Express Post next business day* delivery is available for orders under 3kg . A flat $13.95 charge applies for this service. (If your order exceeds 3kg, express post will not be offered as a delivery option during checkout).

*Applies to express post orders placed before 12:00 pm (ACDT). Destinations outside of the express network will usually take more than 1 business day to arrive.


WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY?

Only one delivery attempt will be made for ALL Shipping. If no one is in attendance at the time of delivery, your parcel will be taken back to your local post office for safe-keeping and collection. Any request for Authority to Leave without a signature will be at your own risk. in the event an authority to leave parcel is lost, missing or stolen, Send A Toy will not provide compensation.


CAN MY PARCEL BE DELIVERED TO A PO BOX?
Yes.

HOW LONG WILL DELIVERY TAKE?

Your order will be posted within 24 hours, excluding weekends and South Australian Public holidays. Delivery times vary depending on your location, refer below for further details. (Express post orders placed before 12:00pm ACDT will be dispatched same business day for a next business day delivery within the Australia Post express network).

Our delivery standards apply to regular post orders from the time they leave Send A Toy and are based on Australia Post's delivery guidelines and our experience. Occasionally delays may occur as a result of our carrier for which we have no control over. In these circumstances Send A Toy will not be held liable for or provide compensation for the delay or any resulting inconvenience.  Please allow extra time for processing and delivery at peak Christmas times and extreme weather events.

DESTINATION TRANSIT TIME (following dispatch)
Adelaide Metro 1 - 2 business days
South Australia (areas outside Adelaide metro) 2 - 4 business days
Melbourne Metro 2 - 3 business days
Victoria (areas outside Melbourne metro) 3 - 5 business days
Sydney Metro 3 - 4 business days
New South Wales (all areas outside Sydney metro) 4 - 6 business days
ACT 3 - 4 business days
Brisbane and Gold Coast 4 - 6 business days
Queensland (areas outside Brisbane and Gold Coast) 6 - 10 business days
Perth Metro 4 - 6 business days
Western Australia (areas outside Perth Metro) 4 - 10 business days
Tasmania 4 - 7 business days
Northern Territory 6 - 10 business days
New Zealand 4 - 10 business days

 

DO YOU OFFER AN EXPRESS POST SERVICE?

Yes. Australian orders with a packed weight not exceeding 5 kilograms are eligible for express post. The charge for this service is a flat $13.95.

NOTE: if your order exceeds 5kg express post will not be offered as a freight option during checkout. In this instance please contact Send A Toy for an express freight quote.

Express post orders placed before 12:00pm (ACDT) will arrive within 1 business day following order placement, excluding public holidays. (This delivery standard applies to postcodes within the Australia Post express network. Express orders sent to postcodes outside of the express network will usually take longer than 1 business day to arrive).

Disclaimer: occasionally delays may occur as a result of our carrier for which we have no control over. In this instance a refund will be provided for the express delivery surcharge only. Send A Toy will not be held liable for or provide further compensation for any delays incurred.  Delays resulting from an incomplete or incorrect address submitted with your order will not be compensated.

DO YOU OFFER A SAME DAY DELIVERY SERVICE?
Sorry, no.

I HAVE PROVIDED THE WRONG DELIVERY ADDRESS ... NOW WHAT?
Contact Send A Toy as soon as possible. If your parcel has not been manifested we can change the address for you. Unfortunately if your parcel has already been manifested we can not change the delivery address. In this instance your parcel will usually be returned to us within 2 - 4 weeks. Once your parcel arrives back at Send A Toy we can have it sent to the revised address. Please note that you will be charged a $8.95 re-delivery fee. This fee applies regardless of whether your order initially qualified for free delivery as Send A Toy incurs freight charges on all returned parcels. Alternatively you can opt to cancel your order for a refund, less a $8.95 returned parcel delivery fee.

If your parcel is accepted at the incorrect address and not returned to Send A Toy it can not be retrieved by Send A Toy or Australia Post.  In this instance Send A Toy will not provide a refund or compensation for the lost goods. 

I LIVE IN ADELAIDE - CAN I PICK-UP MY PARCEL?
Sorry no, we do not offer a local pick-up service.

DO YOU SHIP INTERNATIONALLY?

We currently ship to Australia and New Zealand only

A maximum packed weight of 2.5kg apples to New Zealand orders. If your order exceeds 2.5kg, the New Zealand freight option will not be displayed during checkout.

The following freight charges apply to New Zealand orders:

New Zealand Under 500g : $12.95 (estimated 4 - 10 business days)
New Zealand  500g - 1 kg: $16.95 (estimated 4 - 10 business days)
New Zealand  1.01 kg - 1.5 kg: $19.95 (estimated 4 - 10 business days)
New Zealand  1.51 kg - 2.5 kg: $29.95 (estimated 4 - 10 business days)
(Please note: New Zealand parcels are sent via registered international post with signature on delivery, however, end to end parcel tracking is not available on New Zealand consignments).

HOW DO I SEND MULTIPLE GIFTS TO DIFFERENT ADDRESSES?

Please place separate orders online or contact Send A Toy during our business hours to discuss your order requirements.

DO YOU DELIVER ON SATURDAY'S?

 Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested. However, during peak periods such as Christmas Australia Post may deliver on Saturday's in selected metro areas.

DO YOU USE RECYCLED PACKING MATERIALS?
Presentation is important to us, however, in an effort to reduce waste and keep your delivery costs to a minimum we often reuse cartons, bubble wrap and other packaging materials when sending parcels. We also source and re-use cartons from local businesses.